Job Description
Telesales ExecutiveSalary: £28,371 basic + quarterly performance bonusLocation: Hampshire (fully office-based)Employment: Full Time, PermanentThis is a brilliant opportunity to join a well-established, growing environmental-services business, helping domestic customers access essential services while building a rewarding career in sales.
The business has a strong people-first culture, invests heavily in training and development, and provides an important range of environmental and waste-management services to customers nationwide.
You will join a small, friendly Telesales team, where you will be supported from day one and given the tools, training and confidence to succeed.
The RoleAs a Telesales Executive, you will be the first point of contact for a wide range of customers, handling inbound enquiries while also proactively following up with previous customers and warm opportunities.
This is a varied role, combining excellent customer service with commercially focused activity. You will speak to customers about regular services, maintenance and repairs, win-back campaigns and additional services that may suit their needs.
Previous telesales experience would be useful, but it is not essential. If you are personable, dependable, enjoy being busy and want an opportunity to develop your sales skills, full training will be provided.
Telesales Executive Responsibilities: Handle inbound customer enquiries professionally, efficiently and with a genuine focus on serviceMake outbound calls to previous customers and people who have previously requested a quoteSupport retention, regular-service, maintenance, repair and consolidation campaignsPromote relevant services and identify opportunities to cross-sell and upsellProvide support across both domestic and industrial enquiries, directing calls where appropriateBuild rapport quickly and help customers find the right solution for their needsMaintain accurate customer information and activity on the company CRM systemWork to agreed call, quote, sales and customer-service targetsWork closely with the wider team to ensure a smooth, positive customer experienceTelesales Executive Benefits: Competitive basic salary of £28,371 + quarterly performance-related bonus scheme (previous team members have earned c. £2,500-£3,000 per year)Six-week structured induction, including departmental shadowing, sales training and gradual phone-based trainingClear progression opportunities into senior telesales, team leadership, national accounts, field sales and other areas of the business33 days holiday including bank holidaysOn-site parking at the officePension, healthcare cash plan, recognition schemes, retail discounts and holiday buy/sell schemeA friendly, supportive team and a company that genuinely invests in its peopleTelesales Executive Requirements: This role would suit someone who: Has experience in customer service, retail, hospitality, contact centres, telesales or another customer-facing environmentIs confident speaking to people and enjoys building rapport over the phoneCan manage a busy workload, juggle tasks and adapt when priorities changeIs reliable, organised and takes pride in delivering a great customer experienceHas a positive attitude and is willing to learn how to sellIs comfortable working towards targets and being proactive when making outbound callsWorks well as part of a small, close-knit team and gets involved in conversationsHas good IT skills and is comfortable using Microsoft Office and CRM systemsDesirable: Previous telesales, retention, appointment-setting or outbound calling experienceExperience working to customer-service or sales KPIsExperience using a CRM systemTo Be Considered: Please either apply by clicking online or emailing me directly to . For further information, call 01244 739 301 or 07736 920 086. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Key Skills: Telesales, Sales Executive, Customer Service, Outbound Sales, Inbound Calls, Retention, Upselling, Cross-Selling, Contact Centre, Retail Sales, Lead Generation, CRM, Hirecracker, HCSales
Telesales Executive in Fareham employer: Hirecracker®
Join a dynamic and innovative technology-led business in Cheshire as the Head of Business Operations, where you will play a pivotal role in shaping the operational backbone of the organisation. With a competitive salary and excellent benefits including hybrid working, private healthcare, and a strong focus on employee development, this is an exceptional opportunity to influence growth and operational excellence in a supportive and ambitious work culture. Embrace the chance to lead a dedicated team while enjoying a healthy work-life balance in a thriving SME environment.
