At a Glance
- Tasks: Manage UK Government support cases in satellite communications and ensure top-notch customer satisfaction.
- Company: Join a respected organisation at the forefront of defence communication projects.
- Benefits: Competitive salary up to £52,000 with opportunities for professional growth.
- Other info: Flexible role with travel opportunities and potential for career development.
- Why this job: Play a vital role in supporting UK Government operations and influence high-profile projects.
- Qualifications: Experience in technical communications and strong problem-solving skills required.
The predicted salary is between 39000 - 52000 £ per year.
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Overview
Technical Service Manager – Location: Redhill • Salary: Up to £52,000
We’re looking for a proactive and technically strong Technical Service Manager to take ownership of UK Government support cases within Commercial Satellite Communication Services (CSCS4). Reporting into the Senior Technical Service Manager, you’ll play a vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level. This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills.
Responsibilities
- Manage and drive support cases from initial report through to resolution.
- Work closely with MoD engineering and project teams, ensuring effective communication and technical support.
- Coordinate with internal resolver groups and provide senior management briefings.
- Oversee logistical and technical arrangements for service visits, ensuring efficiency and compliance.
- Support documentation creation, trend tracking, and process improvement initiatives.
- Provide training to 1st and 2nd line support staff, and assist with onboarding of engineers.
- Assist in launching new government services and delivering minor projects as required.
- Ensure sufficient spares management and procurement in line with operational needs.
Requirements
- Royal Navy technical communications experience across COMSAT, MILSAT, MNE, and Message Handling.
- Technical knowledge of electrical/electronic systems, IT networking, and satellite communications.
- Understanding of wider MoD networks across land and sea.
- Ability to hold or obtain DV Security Clearance (essential).
- Strong problem-solving skills, able to prioritise and make independent decisions.
- Excellent communication, customer focus, and stakeholder management abilities.
- ITIL knowledge advantageous.
- Flexible approach with willingness to travel.
Why This Role?
- Opportunity to play a key part in supporting UK Government operations.
- Join a respected organisation with scope for development and influence.
- Be at the forefront of satellite communications and secure networks.
To be considered
Please either apply online or email me directly at georgia.bloor@hirecracker.com. For further information, please call 01244 567 976 / 07519 096 443.
By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
Industries
- Defense and Space
- Manufacturing and Telecommunications
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Technical Services Manager in Redhill employer: Hirecracker® Military
Join a dynamic and innovative team as a Technical Services Manager in Redhill, where you will have the opportunity to work on high-profile defence communication projects that support UK Government operations. Our company fosters a collaborative work culture that values employee growth, offering training and development opportunities while ensuring a strong focus on customer satisfaction and technical excellence. With a commitment to maintaining a flexible work environment and the chance to be at the forefront of satellite communications, we are an excellent employer for those seeking meaningful and rewarding careers.
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We think this is how you could land Technical Services Manager in Redhill
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