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- Tasks: Manage UK Government support cases in satellite communications and ensure top-notch customer satisfaction.
- Company: Join a respected organisation at the forefront of defence communication projects.
- Benefits: Competitive salary up to £52,000 with opportunities for professional growth.
- Why this job: Play a vital role in supporting UK Government operations and influence high-profile projects.
- Qualifications: Experience in technical communications and strong problem-solving skills required.
- Other info: Flexible role with travel opportunities and potential for career development.
The predicted salary is between 39000 - 52000 £ per year.
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Overview
Technical Service Manager – Location: Redhill • Salary: Up to £52,000
We’re looking for a proactive and technically strong Technical Service Manager to take ownership of UK Government support cases within Commercial Satellite Communication Services (CSCS4). Reporting into the Senior Technical Service Manager, you’ll play a vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level. This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills.
Responsibilities
- Manage and drive support cases from initial report through to resolution.
- Work closely with MoD engineering and project teams, ensuring effective communication and technical support.
- Coordinate with internal resolver groups and provide senior management briefings.
- Oversee logistical and technical arrangements for service visits, ensuring efficiency and compliance.
- Support documentation creation, trend tracking, and process improvement initiatives.
- Provide training to 1st and 2nd line support staff, and assist with onboarding of engineers.
- Assist in launching new government services and delivering minor projects as required.
- Ensure sufficient spares management and procurement in line with operational needs.
Requirements
- Royal Navy technical communications experience across COMSAT, MILSAT, MNE, and Message Handling.
- Technical knowledge of electrical/electronic systems, IT networking, and satellite communications.
- Understanding of wider MoD networks across land and sea.
- Ability to hold or obtain DV Security Clearance (essential).
- Strong problem-solving skills, able to prioritise and make independent decisions.
- Excellent communication, customer focus, and stakeholder management abilities.
- ITIL knowledge advantageous.
- Flexible approach with willingness to travel.
Why This Role?
- Opportunity to play a key part in supporting UK Government operations.
- Join a respected organisation with scope for development and influence.
- Be at the forefront of satellite communications and secure networks.
To be considered
Please either apply online or email me directly at georgia.bloor@hirecracker.com. For further information, please call 01244 567 976 / 07519 096 443.
By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
Industries
- Defense and Space
- Manufacturing and Telecommunications
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Technical Services Manager employer: Hirecracker® Military
Contact Detail:
Hirecracker® Military Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with MoD or satellite communications. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can discuss your experience with COMSAT, MILSAT, and other relevant systems confidently. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are proactive and passionate about joining our team.
We think you need these skills to ace Technical Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Service Manager role. Highlight your relevant experience in technical communications and project management, especially any work with MoD teams or satellite communications.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use specific examples from your past experiences that demonstrate your problem-solving skills and ability to manage support cases effectively.
Showcase Your Technical Skills: Don’t forget to emphasise your technical knowledge! Mention your experience with electrical/electronic systems and IT networking, as well as any relevant certifications like ITIL that could set you apart.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hirecracker® Military
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge, especially around satellite communications and IT networking. Be ready to discuss your experience with COMSAT and MILSAT systems, as well as any relevant projects you've worked on.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Think about specific cases where you had to prioritise tasks or make independent decisions, as this will demonstrate your ability to manage support cases effectively.
✨Communicate Clearly
Since this role involves working closely with various teams, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical stakeholders, so being able to simplify your language is key.
✨Be Ready to Discuss Training and Development
As you'll be providing training to support staff, think about your approach to mentoring and onboarding. Prepare to share your strategies for ensuring that new engineers are set up for success, as this shows your commitment to team development.