At a Glance
- Tasks: Coordinate fleet operations, ensuring vehicles are maintained and customers are informed.
- Company: Join Hireco TL Ltd., a leading vehicle leasing provider with over 40 years of experience.
- Benefits: Enjoy competitive salary, 33 days leave, private medical insurance, and ongoing training.
- Other info: Work in a modern facility with free parking and excellent career progression opportunities.
- Why this job: Be the vital link in a fast-paced environment, solving problems and making an impact.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28800 - 48000 € per year.
Location: Mallusk, Newtownabbey
Salary: DOE
Contract: Full-time, Permanent
Working pattern: Monday to Friday, day shift (no weekends)
About Hireco TL Ltd.
Hireco TL Ltd. is one of the UK and Ireland's leading vehicle leasing and maintenance providers, with over 40 years of industry experience. Managing a fleet of more than 8,000 assets, we are the UK's number one purchaser of trailers and a trusted partner to over 70 of the UK's top 100 transport companies. We are a growing and forward-looking business and have recently invested significantly in our people and infrastructure. We have just moved into a new, purpose-built multi-storey facility in Mallusk, Newtownabbey, designed to support our expanding operations and provide a modern, professional working environment. Our site offers free on-site parking, an on-site canteen, and excellent facilities, creating a positive and supportive workplace. As the business continues to grow, we are committed to developing our people and offering genuine opportunities for career progression.
The Role
We're looking for an organised, customer-focused Fleet Response Coordinator to join our operations team in Newtownabbey. This is a key role at the heart of our fleet operation, where you'll help ensure vehicles are maintained, defects are resolved quickly, and customers are kept fully informed. If you enjoy problem-solving, working in a fast-paced environment, and being the link between customers, workshops, and suppliers, this role offers real responsibility and visibility.
What You'll Be Doing
- Customer & Operational Support
- Act as a main point of contact for customers via phone and email
- Respond to maintenance issues and defects efficiently and professionally
- Coordinate breakdown support to minimise vehicle downtime
- Keep customers updated with clear, timely communication
- Fleet & Maintenance Coordination
- Plan and schedule routine maintenance, annual inspections, and defect repairs
- Work with internal systems and telematics to track fleet activity
- Ensure fleet records and compliance documentation are accurate and up to date
- Supplier & Cost Control
- Liaise with third-party suppliers and repair agents
- Raise and manage purchase orders in line with agreed pricing
- Use judgement and experience to select the most effective repair solutions
- Reporting & Administration
- Maintain accurate records and produce operational reports
- Support team priorities and assist with workload management
- Contribute to continuous improvement and ad hoc operational projects
What We're Looking For
- Experience
- At least 1 year's experience in a coordination, fleet, transport, or operations role (desirable)
- Customer service experience in a fast-paced environment
- Exposure to fleet, transport, logistics, or vehicle maintenance is an advantage, but not essential
- Skills & Attributes
- Strong communication skills with confidence on phone and email
- Calm, logical problem-solving approach
- Well organised, with the ability to prioritise tasks and meet deadlines
- Comfortable using Microsoft Excel and Word (intermediate level)
- Able to work independently while contributing positively to a team environment
What You'll Get in Return
- Competitive salary (depending on experience)
- 33 days annual leave (including public holidays)
- Competitive pension contribution
- Private medical insurance
- Employee Assistance Programme
- Free on-site parking
- Ongoing training and genuine opportunities for career development
- A stable, weekday-only role with no weekend working
How to Apply
If this sounds like the right opportunity for you, we'd love to hear from you. Please submit your CV (and a short cover letter if you wish) by clicking the apply button below. Hireco TL Ltd. is an equal opportunities employer. We welcome applications from all suitably qualified candidates.
Fleet Response Coordinator TLNT1_NI in Newtownabbey employer: Hireco
Hireco TL Ltd. is an exceptional employer located in Mallusk, Newtownabbey, offering a modern and supportive work environment with excellent facilities, including free on-site parking and an on-site canteen. With a strong commitment to employee development and career progression, we provide our team with ongoing training and a stable weekday-only role, ensuring a healthy work-life balance. Join us to be part of a forward-looking company that values its people and fosters a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Response Coordinator TLNT1_NI in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hireco TL Ltd. Understand their values, recent developments, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Fleet Response Coordinator, you'll be the main point of contact for customers. So, brush up on your phone and email etiquette. Maybe even role-play with a friend to get comfortable with handling customer queries and issues.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved processes. Be ready to share these during your interview to demonstrate how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining Hireco TL Ltd. Don’t forget to highlight your relevant experience in fleet coordination or customer service!
We think you need these skills to ace Fleet Response Coordinator TLNT1_NI in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fleet Response Coordinator role. Highlight any relevant experience in coordination, customer service, or fleet management. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:If you choose to include a cover letter, make it engaging! Share why you're excited about the role and how you can contribute to our team. This is your chance to show us your personality and passion.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and get straight to the facts about your experience and skills.
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Hireco
✨Know the Company Inside Out
Before your interview, take some time to research Hireco TL Ltd. Understand their history, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
As a Fleet Response Coordinator, you'll need to demonstrate your ability to handle maintenance issues and customer queries efficiently. Prepare specific examples from your past experience where you've successfully resolved problems or improved processes.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to do a mock interview with a friend to get comfortable with phone and email scenarios.
✨Highlight Your Organisational Skills
Being well-organised is key in this position. Be ready to discuss how you prioritise tasks and manage your time effectively. Consider sharing tools or methods you use to stay organised, especially if they relate to fleet management or operations.
