At a Glance
- Tasks: Coordinate fleet operations, ensuring vehicles are maintained and customers are informed.
- Company: Join Hireco TL Ltd., a leading vehicle leasing provider with over 40 years of experience.
- Benefits: Enjoy competitive salary, 33 days leave, private medical insurance, and ongoing training.
- Other info: Work in a modern facility with free parking and genuine career progression opportunities.
- Why this job: Be the vital link in a fast-paced environment, solving problems and making an impact.
- Qualifications: Experience in coordination or customer service is preferred; strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Mallusk, Newtownabbey
Salary: DOE
Contract: Full-time, Permanent
Working pattern: Monday to Friday, day shift (no weekends)
About Hireco TL Ltd. Hireco TL Ltd. is one of the UK and Ireland's leading vehicle leasing and maintenance providers, with over 40 years of industry experience. Managing a fleet of more than 8,000 assets, we are the UK's number one purchaser of trailers and a trusted partner to over 70 of the UK's top 100 transport companies. We are a growing and forward-looking business and have recently invested significantly in our people and infrastructure. We have just moved into a new, purpose-built multi-storey facility in Mallusk, Newtownabbey, designed to support our expanding operations and provide a modern, professional working environment. Our site offers free on-site parking, an on-site canteen, and excellent facilities, creating a positive and supportive workplace. As the business continues to grow, we are committed to developing our people and offering genuine opportunities for career progression.
The Role: We're looking for an organised, customer-focused Fleet Response Coordinator to join our operations team in Newtownabbey. This is a key role at the heart of our fleet operation, where you'll help ensure vehicles are maintained, defects are resolved quickly, and customers are kept fully informed. If you enjoy problem-solving, working in a fast-paced environment, and being the link between customers, workshops, and suppliers, this role offers real responsibility and visibility.
What You'll Be Doing:
- Customer & Operational Support
- Act as a main point of contact for customers via phone and email
- Respond to maintenance issues and defects efficiently and professionally
- Coordinate breakdown support to minimise vehicle downtime
- Keep customers updated with clear, timely communication
- Fleet & Maintenance Coordination
- Plan and schedule routine maintenance, annual inspections, and defect repairs
- Work with internal systems and telematics to track fleet activity
- Ensure fleet records and compliance documentation are accurate and up to date
- Supplier & Cost Control
- Liaise with third-party suppliers and repair agents
- Raise and manage purchase orders in line with agreed pricing
- Use judgement and experience to select the most effective repair solutions
- Reporting & Administration
- Maintain accurate records and produce operational reports
- Support team priorities and assist with workload management
- Contribute to continuous improvement and ad hoc operational projects
What We're Looking For:
- Experience: At least 1 year's experience in a coordination, fleet, transport, or operations role (desirable). Customer service experience in a fast-paced environment. Exposure to fleet, transport, logistics, or vehicle maintenance is an advantage, but not essential.
- Skills & Attributes: Strong communication skills with confidence on phone and email. Calm, logical problem-solving approach. Well organised, with the ability to prioritise tasks and meet deadlines. Comfortable using Microsoft Excel and Word (intermediate level). Able to work independently while contributing positively to a team environment.
What You'll Get in Return:
- Competitive salary (depending on experience)
- 33 days annual leave (including public holidays)
- Competitive pension contribution
- Private medical insurance
- Employee Assistance Programme
- Free on-site parking
- Ongoing training and genuine opportunities for career development
- A stable, weekday-only role with no weekend working
How to Apply: If this sounds like the right opportunity for you, we'd love to hear from you. Please submit your CV (and a short cover letter if you wish) by clicking the apply button below. Hireco TL Ltd. is an equal opportunities employer. We welcome applications from all suitably qualified candidates.
Fleet Response Coordinator JBLE1_NI in Newtownabbey employer: Hireco
Hireco TL Ltd. is an exceptional employer located in Mallusk, Newtownabbey, offering a modern and supportive work environment with excellent facilities, including free on-site parking and an on-site canteen. With a strong commitment to employee development and career progression, we provide our team with ongoing training and a stable weekday-only role, ensuring a healthy work-life balance. Join us to be part of a forward-looking company that values its people and fosters a culture of collaboration and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Response Coordinator JBLE1_NI in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hireco TL Ltd. Understand their values, recent developments, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Fleet Response Coordinator, you'll be the main point of contact for customers. So, brush up on your phone and email etiquette. Role-play with a friend or family member to get comfortable with handling customer queries and problem-solving on the spot.
✨Tip Number 3
Show off your organisational skills! In your interview, share examples of how you've successfully managed multiple tasks or projects. Highlight your ability to prioritise and keep everything running smoothly, as this is key for the role at Hireco TL Ltd.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Fleet Response Coordinator JBLE1_NI in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant customer service or coordination experience, as this will show us you're a great fit for the Fleet Response Coordinator role.
Craft a Catchy Cover Letter:If you choose to include a cover letter, use it to showcase your personality and enthusiasm for the role. Tell us why you're excited about working with Hireco TL Ltd. and how you can contribute to our team.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make sure to express your thoughts without unnecessary fluff.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application gets to us quickly and efficiently, allowing us to review your details without delay.
How to prepare for a job interview at Hireco
✨Know the Company Inside Out
Before your interview, take some time to research Hireco TL Ltd. Understand their history, values, and what makes them a leader in vehicle leasing and maintenance. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Problem-Solving Skills
As a Fleet Response Coordinator, you'll need to demonstrate your ability to handle maintenance issues and customer queries efficiently. Prepare specific examples from your past experience where you've successfully resolved problems or improved processes. This will highlight your suitability for the role.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly, both verbally and in writing. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your ability to communicate effectively with customers and team members.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with insightful questions about the role, team dynamics, and opportunities for growth within Hireco TL Ltd. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
