At a Glance
- Tasks: Coordinate maintenance and repairs for our commercial vehicle fleet while providing top-notch customer support.
- Company: Join Hireco TL Ltd., a leading vehicle leasing provider with over 40 years of experience in the UK and Ireland.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and opportunities for career development.
- Other info: Day shifts only, Monday to Friday, with no weekend work required.
- Why this job: Be part of a dynamic team that values innovation and customer service in a fast-paced environment.
- Qualifications: Minimum one year of experience in fleet management or customer service; GCSEs preferred but not essential.
The predicted salary is between 24000 - 32000 € per year.
Fleet Response Coordinator
Location: Mallusk, Newtownabbey
Salary: DOE
Contract: Full-time, Permanent
Working pattern: Monday to Friday, day shift (no weekends)
About Hireco TL Ltd.
Hireco TL Ltd. is one of the UK and Irelands leading vehicle leasing and maintenance providers, with over 40 years of industry experience. Managing a fleet of more than 8,000 assets, we are the UKs number one purchaser of trailers and a trusted partner to over 70 of the UKs top 100 transport companies.
We are a growing and forward-looking business and have recently invested significantly in our people and infrastructure. We have just moved into a new, purpose-built multi-storey facility in Mallusk, Newtownabbey , designed to support our expanding operations and provide a modern, professional working environment.
Our site offers free on-site parking, an on-site canteen, and excellent facilities , creating a positive and supportive workplace. As the business continues to grow, we are committed to developing our people and offering genuine opportunities for career progression .
The Role
Were looking for an organised, customer-focused Fleet Response Coordinator to join our operations team in Newtownabbey. This is a key role at the heart of our fleet operation, where youll help ensure vehicles are maintained, defects are resolved quickly, and customers are kept fully informed.
If you enjoy problem-solving, working in a fast-paced environment, and being the link between customers, workshops, and suppliers, this role offers real responsibility and visibility.
What Youll Be Doing
Customer & Operational Support
- Act as a main point of contact for customers via phone and email
- Respond to maintenance issues and defects efficiently and professionally
- Coordinate breakdown support to minimise vehicle downtime
- Keep customers updated with clear, timely communication
Fleet & Maintenance Coordination
- Plan and schedule routine maintenance, annual inspections, and defect repairs
- Work with internal systems and telematics to track fleet activity
- Ensure fleet records and compliance documentation are accurate and up to date
Supplier & Cost Control
- Liaise with third-party suppliers and repair agents
- Raise and manage purchase orders in line with agreed pricing
- Use judgement and experience to select the most effective repair solutions
Reporting & Administration
- Maintain accurate records and produce operational reports
- Support team priorities and assist with workload management
- Contribute to continuous improvement and ad hoc operational projects
What Were Looking For
Experience
- At least 1 years experience in a coordination, fleet, transport, or operations role (desirable)
- Customer service experience in a fast-paced environment
- Exposure to fleet, transport, logistics, or vehicle maintenance is an advantage, but not essential
Skills & Attributes
- Strong communication skills with confidence on phone and email
- Calm, logical problem-solving approach
- Well organised, with the ability to prioritise tasks and meet deadlines
- Comfortable using Microsoft Excel and Word (intermediate level)
- Able to work independently while contributing positively to a team environment
What Youll Get in Return
- Competitive salary (depending on experience)
- 33 days annual leave (including public holidays)
- Competitive pension contribution
- Private medical insurance
- Employee Assistance Programme
- Free on-site parking
- Ongoing training and genuine opportunities for career development
- A stable, weekday-only role with no weekend working
How to Apply
If this sounds like the right opportunity for you, wed love to hear from you.
Please submit your CV (and a short cover letter if you wish) by clicking the apply button below
Hireco TL Ltd. is an equal opportunities employer. We welcome applications from all suitably qualified candidates.
WHJS1_NI
Fleet Response Coordinator in Newtownabbey employer: Hireco
At Hireco TL Ltd., we pride ourselves on being an exceptional employer, offering a supportive work culture that values innovation and teamwork. Located in Newtownabbey, our Fleet Response Coordinator role provides not only competitive salary and benefits, including 25 days annual leave and private medical insurance, but also ample opportunities for career development within a leading vehicle leasing and maintenance provider. Join us to be part of a dynamic team dedicated to delivering top-tier customer service and maintaining a fleet that keeps businesses moving.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Response Coordinator in Newtownabbey
✨Tip Number 1
Familiarise yourself with the fleet management industry, particularly focusing on vehicle maintenance and logistics. Understanding the specific challenges and trends in this sector will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully resolved issues in previous roles. Being able to demonstrate your problem-solving skills will be crucial for the Fleet Response Coordinator position.
✨Tip Number 3
Research Hireco TL Ltd. and their operations. Knowing about their fleet size, partnerships, and commitment to customer service will show your genuine interest in the company and help you tailor your responses during the interview.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. Since the role involves coordinating various aspects of fleet maintenance, showcasing your ability to prioritise and stay organised will be key.
We think you need these skills to ace Fleet Response Coordinator in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in fleet management or transport logistics. Emphasise your customer service skills and any specific achievements that demonstrate your ability to coordinate maintenance and repairs.
Craft a Compelling Cover Letter:In your cover letter, address how your skills align with the key responsibilities of the Fleet Response Coordinator role. Use specific examples from your past experience to illustrate your problem-solving abilities and organisational skills.
Highlight Relevant Skills:Clearly list your proficiency in Microsoft Word and Excel, as well as any experience with telematics systems. Mention your strong communication skills and ability to work under pressure, as these are crucial for the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Fleet Response Coordinator position.
How to prepare for a job interview at Hireco
✨Know the Company Inside Out
Before your interview, take some time to research Hireco TL Ltd. Understand their services, values, and recent developments in the vehicle leasing and maintenance sector. This knowledge will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As a Fleet Response Coordinator, strong customer service skills are crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery. Highlight your ability to communicate effectively and maintain professionalism under pressure.
✨Showcase Your Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you manage your time, prioritise tasks, and keep documentation accurate. You might even want to share specific tools or methods you use to stay organised, especially if they relate to fleet management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you had to make quick decisions or coordinate with vendors and suppliers. Practising these scenarios can help you respond confidently during the interview.
