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- Tasks: Manage customer relationships, drive renewals, and identify expansion opportunities.
- Company: High-growth tech company expanding its London team.
- Benefits: Competitive salary, performance incentives, and generous PTO.
- Other info: Clear career progression and meaningful equity upside.
- Why this job: Join a dynamic team and influence global account management processes.
- Qualifications: 5+ years in account management with strong commercial acumen.
The predicted salary is between 50000 - 65000 £ per year.
A high-growth technology company is expanding its London team and investing in its post-sales function. The business operates in a technical, product-led environment and partners closely with sophisticated customers, including engineering teams and executive stakeholders.
This is an opportunity to join at a stage where processes are established but still evolving, offering both structure and the ability to influence how account management scales globally.
The Account Manager owns the full lifecycle of existing customer relationships, with direct responsibility for renewals and expansion revenue. You will work closely with technical and executive stakeholders to ensure successful onboarding, strong product adoption, and measurable customer outcomes, while identifying opportunities to deepen engagement and expand revenue over time.
- Manage a defined book of business from post-sale handoff through renewal and expansion
- Identify, develop, and close expansion opportunities within existing accounts
- Lead commercial discussions, including pricing, terms, and contract negotiations
- Monitor account health and proactively address risks to prevent churn
- Partner cross-functionally with Customer Success, Customer Experience, and Product
- Contribute to and refine account management and expansion playbooks
Key performance indicators include:
- Gross and net revenue retention performance
- Customer satisfaction and long-term engagement
- Proactive risk identification and mitigation
Requirements:
- 5+ years in a quota-carrying Account Manager or similar role
- Strong commercial acumen, including pricing and contract negotiations
- Ability to work effectively with technical stakeholders and executive buyers
- Solid forecasting discipline and pipeline management skills
Work Environment & Culture:
- Clear opportunity for career progression as the company scales
- Performance-oriented environment with meaningful equity upside
- This role is focused on commercial ownership of existing accounts, not support or service delivery
- Designed for candidates comfortable with quota responsibility and full lifecycle account management
Manager-Account Manager employer: HireCapital
Contact Detail:
HireCapital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager-Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer base and think about how you can contribute to their success. Tailor your answers to show how your experience aligns with their needs.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past achievements and how they relate to the role of an Account Manager. Highlight your commercial acumen and ability to manage relationships effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Manager-Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in managing customer relationships, renewals, and expansion revenue. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed accounts and driven customer satisfaction in the past.
Showcase Your Commercial Acumen: Since this role involves pricing and contract negotiations, make sure to highlight any relevant experience you have in these areas. We love seeing candidates who can demonstrate strong commercial skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at HireCapital
✨Know Your Numbers
As an Account Manager, you'll need to demonstrate your understanding of revenue metrics and account health. Brush up on your past performance data, including renewals and expansion revenue you've driven. Be ready to discuss specific examples where you successfully managed accounts and achieved targets.
✨Understand the Product Inside Out
Since this role involves working closely with technical stakeholders, make sure you have a solid grasp of the company's product offerings. Familiarise yourself with how the product solves customer problems and be prepared to discuss how you've facilitated product adoption in previous roles.
✨Prepare for Commercial Discussions
Expect to engage in discussions about pricing, terms, and contract negotiations during the interview. Think of scenarios where you've navigated these conversations successfully. Highlight your commercial acumen and how you've balanced customer needs with business objectives.
✨Showcase Your Cross-Functional Collaboration Skills
This role requires partnering with various teams like Customer Success and Product. Prepare examples that showcase your ability to work cross-functionally. Discuss how you've collaborated with different departments to enhance customer satisfaction and drive engagement.