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- Tasks: Lead onboarding and guide technical teams to success while managing customer relationships.
- Company: Join a breakthrough tech company redefining software development.
- Benefits: Competitive pay, health insurance, flexible PTO, and professional development budget.
- Other info: Enjoy a hybrid work setup and opportunities for rapid career growth.
- Why this job: Own your portfolio and make a real impact in a fast-paced environment.
- Qualifications: 4+ years in Customer Success with strong communication and relationship-building skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, UK
Job Type: Full-time
Company Overview: HireCapital is partnered with a breakthrough technology company reinventing how engineers develop software. Backed by top-tier investors and led by a world-class engineering team, they’re solving challenges developers have struggled with for decades. With strong early traction, adoption from some of the most sophisticated engineering organizations, and a mission to redefine the future of software, they’re building out a go-to-market team on both coasts.
Role Summary: We’re hiring a CSM to own onboarding, adoption, customer health, renewals, and expansions for a portfolio of technical accounts. You’ll work closely with engineering-facing users, run QBRs, translate customer feedback to product, and manage commercial conversations. If you like strategic ownership over a technical book of business and hate being a reactive support monkey, this is the job.
Responsibilities:
- Lead onboarding and guide technical teams through adoption
- Manage customer relationships and run QBRs
- Track usage, spot risk early, and drive engagement
- Own renewals and identify expansion opportunities
- Relay product feedback to engineering
- Help build scalable CS processes as we grow
Qualifications:
- 4+ years in Customer Success or Account Management at a B2B SaaS company
- Experience with renewals and upsell/expansion
- Comfortable working with technical products or engineering/DevOps users
- Strong communication, organization, and relationship-building
- Thrives in a fast-moving, startup-style environment
- Travel up to 25%
Bonus Experience:
- Background in software development or engineering
- Experience at a high-growth startup
- Customer Success certifications (e.g., CCSM)
Benefits:
- Competitive compensation package with base, variable, and equity
- Comprehensive health, dental, and vision insurance
- 401(k) with company contribution
- Flexible PTO and paid company holidays
- Hybrid work environment with flexibility for travel and onsite collaboration
- Home office / equipment stipend
- Professional development budget for courses, certifications, and conferences
- Opportunities for rapid career growth as the CS org scales
- High-ownership environment with real influence on product and strategy
HireCapital and our clients are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Success Manager in London employer: HireCapital
Contact Detail:
HireCapital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the company's tech and customer success strategies. We want to see you shine, so show us how your experience aligns with their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you've driven customer engagement and managed relationships in the past. We love hearing about real-life examples that showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can keep you top of mind. Plus, it shows us that you’re genuinely interested in the role and the company.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in onboarding, renewals, and working with technical products. We want to see how your skills align with our mission!
Showcase Your Communication Skills: As a CSM, strong communication is key! Use your application to demonstrate how you've effectively managed customer relationships and translated feedback into actionable insights. Let us know how you can engage with our engineering teams.
Be Authentic: We love genuine personalities! Don’t be afraid to let your unique voice shine through in your application. Share your passion for customer success and why you’re excited about joining our team at StudySmarter.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at HireCapital
✨Know Your Product Inside Out
Before the interview, make sure you understand the company's product and how it fits into the engineering landscape. Familiarise yourself with its features, benefits, and any recent updates. This will help you speak confidently about how you can drive customer success and adoption.
✨Prepare for Technical Conversations
Since you'll be working closely with technical teams, brush up on relevant technical concepts and terminology. Be ready to discuss how you've successfully managed technical accounts in the past and how you can translate customer feedback into actionable insights for the engineering team.
✨Showcase Your Relationship-Building Skills
Customer Success is all about relationships. Prepare examples of how you've built strong connections with clients, managed renewals, and identified upsell opportunities. Highlight your communication skills and how you’ve effectively engaged with customers to ensure their success.
✨Demonstrate Your Strategic Thinking
Think about how you can contribute to building scalable Customer Success processes. Be ready to share your ideas on how to track usage, spot risks early, and drive engagement. Showing that you can think strategically will set you apart as a candidate who can thrive in a fast-moving environment.