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- Tasks: Own customer onboarding, adoption, and relationships for technical accounts.
- Company: Breakthrough tech company redefining software development.
- Benefits: Competitive pay, health insurance, flexible PTO, and professional development budget.
- Other info: Hybrid work environment with opportunities for rapid career growth.
- Why this job: Lead strategic initiatives and make a real impact in customer success.
- Qualifications: 4+ years in Customer Success or Account Management with B2B SaaS experience.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, UK
Job Type: Full-time
HireCapital is partnered with a breakthrough technology company reinventing how engineers develop software. With strong early traction, adoption from some of the most sophisticated engineering organizations, and a mission to redefine the future of software, they’re building out a go-to-market team on both coasts.
We’re hiring a CSM to own onboarding, adoption, customer health, renewals, and expansions for a portfolio of technical accounts. You’ll work closely with engineering-facing users, run QBRs, translate customer feedback to product, and manage commercial conversations.
If you like strategic ownership over a technical book of business and hate being a reactive support monkey, this is the job.
- Manage customer relationships and run QBRs
- Track usage, spot risk early, and drive engagement
- Help build scalable CS processes as we grow
Requirements:
- 4+ years in Customer Success or Account Management at a B2B SaaS company
- Comfortable working with technical products or engineering/DevOps users
- Strong communication, organization, and relationship-building skills
- Travel up to 25%
Bonus Experience:
- Background in software development or engineering
- Customer Success certifications
Benefits:
- Competitive compensation package with base, variable, and equity
- Comprehensive health, dental, and vision insurance
- Flexible PTO and paid company holidays
- Hybrid work environment with flexibility for travel and onsite collaboration
- Home office/equipment stipend
- Professional development budget for courses, certifications, and conferences
- Opportunities for rapid career growth as the CS org scales
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
CSM Manager in London employer: HireCapital
Contact Detail:
HireCapital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSM Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by understanding the company's tech and customer success strategies. We should be ready to discuss how we can help improve customer engagement and drive adoption based on our past experiences.
✨Tip Number 3
Showcase our problem-solving skills during interviews. Think of examples where we've turned customer feedback into actionable insights. This will demonstrate our ability to manage relationships and drive success.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re proactive and genuinely interested in the position.
We think you need these skills to ace CSM Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CSM Manager. Highlight your experience in Customer Success or Account Management, especially in a B2B SaaS environment. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer success and your understanding of technical products. Let us know why you’re excited about this opportunity and how you can contribute to our team.
Showcase Your Communication Skills: As a CSM, strong communication is key. In your application, demonstrate your ability to convey complex ideas clearly. Whether it’s through your CV or cover letter, we want to see your knack for building relationships and engaging with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at HireCapital
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, churn rate, and customer lifetime value. Being able to discuss these metrics will show that you understand the importance of tracking customer health and can drive engagement effectively.
✨Showcase Your Technical Acumen
Since this role involves working closely with engineering-facing users, make sure to highlight any experience you have with technical products or software development. Be prepared to discuss how you've successfully managed technical accounts in the past.
✨Prepare for QBR Scenarios
Think about how you would run a Quarterly Business Review (QBR). Prepare examples of how you've used customer feedback to influence product decisions or improve customer relationships. This will demonstrate your strategic thinking and ownership mentality.
✨Emphasise Relationship Building
Customer Success is all about relationships. Be ready to share specific examples of how you've built strong relationships with clients, managed renewals, and driven expansions. This will help convey your ability to manage a portfolio of technical accounts effectively.