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- Tasks: Lead onboarding and guide technical teams to success while managing customer relationships.
- Company: Join a breakthrough tech company redefining software development with top-tier investors.
- Benefits: Competitive pay, health insurance, flexible PTO, and professional development budget.
- Other info: Enjoy a hybrid work setup and opportunities for rapid career growth.
- Why this job: Own strategic customer relationships and influence product direction in a fast-paced environment.
- Qualifications: 4+ years in Customer Success or Account Management with B2B SaaS experience.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, UK
Job Type: Full-time
Company Overview: HireCapital is partnered with a breakthrough technology company reinventing how engineers develop software. Backed by top-tier investors and led by a world-class engineering team, they’re solving challenges developers have struggled with for decades. With strong early traction, adoption from some of the most sophisticated engineering organizations, and a mission to redefine the future of software, they’re building out a go-to-market team on both coasts.
Role Summary: We’re hiring a CSM to own onboarding, adoption, customer health, renewals, and expansions for a portfolio of technical accounts. You’ll work closely with engineering-facing users, run QBRs, translate customer feedback to product, and manage commercial conversations. If you like strategic ownership over a technical book of business and hate being a reactive support monkey, this is the job.
Responsibilities:
- Lead onboarding and guide technical teams through adoption
- Manage customer relationships and run QBRs
- Track usage, spot risk early, and drive engagement
- Own renewals and identify expansion opportunities
- Relay product feedback to engineering
- Help build scalable CS processes as we grow
Qualifications:
- 4+ years in Customer Success or Account Management at a B2B SaaS company
- Experience with renewals and upsell/expansion
- Comfortable working with technical products or engineering/DevOps users
- Strong communication, organization, and relationship-building
- Thrives in a fast-moving, startup-style environment
- Travel up to 25%
Bonus Experience:
- Background in software development or engineering
- Experience at a high-growth startup
- Customer Success certifications (e.g., CCSM)
Benefits:
- Competitive compensation package with base, variable, and equity
- Comprehensive health, dental, and vision insurance
- 401(k) with company contribution
- Flexible PTO and paid company holidays
- Hybrid work environment with flexibility for travel and onsite collaboration
- Home office / equipment stipend
- Professional development budget for courses, certifications, and conferences
- Opportunities for rapid career growth as the CS org scales
- High-ownership environment with real influence on product and strategy
HireCapital and our clients are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Success Manager employer: HireCapital
Contact Detail:
HireCapital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the product inside out. Dive into their tech, read up on customer success strategies, and think about how you can add value. We want to show them we’re not just another candidate!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in the past. We need to demonstrate our impact and how we can replicate that success for them.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating your excitement about the role can keep us top of mind. Plus, it shows we’re genuinely interested in joining their team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS and any relevant technical skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your success in customer success or account management. Use numbers and examples to illustrate how you've driven engagement and managed renewals effectively.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits into our fast-moving, startup-style environment, so don’t be afraid to show us who you are and what makes you passionate about customer success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at HireCapital
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics that are crucial in Customer Success, like NPS, churn rate, and customer lifetime value. Being able to discuss these metrics confidently will show that you understand the role and can drive results.
✨Prepare for Technical Conversations
Since this role involves working closely with engineering teams, make sure you’re comfortable discussing technical concepts. Familiarise yourself with the company’s product and think about how you would explain its benefits to a non-technical audience.
✨Showcase Your Relationship-Building Skills
Be ready to share specific examples of how you've built strong relationships with clients in the past. Highlight your communication style and how you’ve successfully managed renewals and expansions, as this is key for the role.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the company and the role. Inquire about their approach to customer feedback and how they envision the Customer Success team evolving as the company grows.