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- Tasks: Lead onboarding and guide technical teams to success while managing customer relationships.
- Company: Join a breakthrough tech company redefining software development with top-tier investors.
- Benefits: Competitive pay, health insurance, flexible PTO, and professional development budget.
- Other info: Enjoy a hybrid work setup and opportunities for rapid career growth.
- Why this job: Own strategic customer relationships and influence product direction in a fast-paced environment.
- Qualifications: 4+ years in Customer Success or Account Management with B2B SaaS experience.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, UK
Job Type: Full-time
Company Overview: HireCapital is partnered with a breakthrough technology company reinventing how engineers develop software. Backed by top-tier investors and led by a world-class engineering team, they’re solving challenges developers have struggled with for decades. With strong early traction, adoption from some of the most sophisticated engineering organizations, and a mission to redefine the future of software, they’re building out a go-to-market team on both coasts.
Role Summary: We’re hiring a CSM to own onboarding, adoption, customer health, renewals, and expansions for a portfolio of technical accounts. You’ll work closely with engineering-facing users, run QBRs, translate customer feedback to product, and manage commercial conversations. If you like strategic ownership over a technical book of business and hate being a reactive support monkey, this is the job.
Responsibilities:
- Lead onboarding and guide technical teams through adoption
- Manage customer relationships and run QBRs
- Track usage, spot risk early, and drive engagement
- Own renewals and identify expansion opportunities
- Relay product feedback to engineering
- Help build scalable CS processes as we grow
Qualifications:
- 4+ years in Customer Success or Account Management at a B2B SaaS company
- Experience with renewals and upsell/expansion
- Comfortable working with technical products or engineering/DevOps users
- Strong communication, organization, and relationship-building
- Thrives in a fast-moving, startup-style environment
- Travel up to 25%
Bonus Experience:
- Background in software development or engineering
- Experience at a high-growth startup
- Customer Success certifications (e.g., CCSM)
Benefits:
- Competitive compensation package with base, variable, and equity
- Comprehensive health, dental, and vision insurance
- 401(k) with company contribution
- Flexible PTO and paid company holidays
- Hybrid work environment with flexibility for travel and onsite collaboration
- Home office / equipment stipend
- Professional development budget for courses, certifications, and conferences
- Opportunities for rapid career growth as the CS org scales
- High-ownership environment with real influence on product and strategy
HireCapital and our clients are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Success Manager in City of London employer: HireCapital
Contact Detail:
HireCapital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at companies you’re interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Customer Success. Think about how you’d handle onboarding or renewals and be ready to share your experiences. We want to see your strategic thinking!
✨Tip Number 3
Showcase your passion for tech! Since this role involves working with engineering teams, brush up on relevant technical knowledge. Being able to speak their language will definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Success Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS and any relevant technical skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your success in customer success or account management. Use numbers and examples to illustrate how you've driven renewals and expansions in previous roles. This helps us see the impact you could have at StudySmarter.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who thrives in a fast-paced environment, so don’t be afraid to show us your passion for customer success and technology. A genuine voice can make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at HireCapital
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, churn rate, and customer lifetime value. Being able to discuss these metrics shows that you understand the importance of data in driving customer engagement and satisfaction.
✨Showcase Your Technical Acumen
Since this role involves working closely with technical teams, be prepared to discuss your experience with technical products or engineering users. Share specific examples of how you've successfully onboarded or supported technical accounts in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles and how you overcame them. This will demonstrate your ability to manage customer relationships effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's approach to customer feedback or how they measure customer success. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.