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- Tasks: Manage customer relationships, drive renewals, and identify growth opportunities.
- Company: High-growth tech company expanding its London team.
- Benefits: Competitive salary, performance incentives, equity, and generous PTO.
- Other info: Fast-paced environment with strong career growth potential.
- Why this job: Join a dynamic team and influence global account management processes.
- Qualifications: 5+ years in account management with B2B SaaS experience.
The predicted salary is between 60000 - 80000 £ per year.
A high-growth technology company is expanding its London team and investing in its post-sales function. The business operates in a technical, product-led environment and partners closely with sophisticated customers, including engineering teams and executive stakeholders. This is an opportunity to join at a stage where processes are established but still evolving, offering both structure and the ability to influence how account management scales globally.
The Account Manager owns the full lifecycle of existing customer relationships, with direct responsibility for renewals and expansion revenue. This role is quota-carrying and commercially driven, with accountability for retention, growth, and forecasting accuracy. You will work closely with technical and executive stakeholders to ensure successful onboarding, strong product adoption, and measurable customer outcomes, while identifying opportunities to deepen engagement and expand revenue over time.
- Manage a defined book of business from post-sale handoff through renewal and expansion
- Own and deliver against a quota tied to retention and revenue growth
- Drive on-time renewals with accurate forecasting and pipeline visibility
- Identify, develop, and close expansion opportunities within existing accounts
- Lead commercial discussions, including pricing, terms, and contract negotiations
- Build and maintain strong relationships with technical stakeholders and decision-makers
- Guide customers through onboarding and adoption to ensure value realization
- Monitor account health and proactively address risks to prevent churn
- Partner cross-functionally with Customer Success, Customer Experience, and Product
- Provide structured feedback to internal teams based on customer insights
- Contribute to and refine account management and expansion playbooks
Success Metrics:
- Gross and net revenue retention performance
- Forecast accuracy and predictability
- Expansion revenue driven by customer usage and value
- Customer satisfaction and long-term engagement
- Proactive risk identification and mitigation
Required Qualifications:
- 5+ years in a quota-carrying Account Manager or similar role
- Experience within a B2B SaaS environment
- Proven ownership of renewal and expansion targets
- Track record of meeting or exceeding ARR retention and growth goals
- Experience managing a defined book of business
- Strong commercial acumen, including pricing and contract negotiations
- Ability to work effectively with technical stakeholders and executive buyers
- Solid forecasting discipline and pipeline management skills
- Comfortable operating in a fast-paced, evolving environment
Preferred Qualifications:
- Experience with technical products such as developer tools or infrastructure platforms
- Background working with engineering-led organizations
- Familiarity with usage-based or consumption-driven SaaS models
Account Manager employer: HireCapital
Contact Detail:
HireCapital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Account Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for those interviews by researching the company and its products thoroughly. Understand their customer base and think about how you can add value as an Account Manager. We want you to shine when it comes to discussing how you can drive renewals and expansion!
✨Tip Number 3
Practice your pitch! Be ready to talk about your past successes in managing accounts and driving revenue growth. Highlight specific examples where you’ve turned challenges into opportunities. This is your chance to show how you can make a real impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Account Manager position!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in managing customer relationships, renewals, and expansion revenue. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about account management and how you can contribute to our growth. Be specific about your achievements and how they relate to the job.
Showcase Your Commercial Acumen: Since this role is all about driving revenue and managing contracts, make sure to include examples of your negotiation skills and any successful deals you've closed. We love seeing numbers that back up your claims!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HireCapital
✨Know Your Numbers
As an Account Manager, you'll be expected to have a solid grasp of your past performance metrics. Be ready to discuss specific figures related to retention rates, revenue growth, and any quotas you've met or exceeded. This shows you understand the commercial side of the role and can back it up with data.
✨Understand the Product Inside Out
Familiarise yourself with the company's products and how they benefit customers. Be prepared to discuss how you would help clients realise value from these products. This will demonstrate your ability to engage with technical stakeholders and show that you're not just a sales person, but a partner in their success.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing churn or negotiating contracts. Think of examples from your past experience where you've successfully navigated similar challenges. This will highlight your problem-solving skills and your ability to think on your feet.
✨Showcase Your Relationship-Building Skills
Account management is all about relationships. Be ready to share examples of how you've built strong connections with clients, especially technical stakeholders. Discuss your approach to onboarding and ensuring customer satisfaction, as this will illustrate your commitment to long-term engagement.