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- Tasks: Manage customer relationships, drive renewals, and identify growth opportunities.
- Company: High-growth tech company with a collaborative and innovative culture.
- Benefits: Competitive salary, performance incentives, equity participation, and generous PTO.
- Other info: Fast-paced environment with clear career progression and strong cross-functional collaboration.
- Why this job: Join a dynamic team and make a real impact on customer success and revenue growth.
- Qualifications: 5+ years in account management with B2B SaaS experience.
The predicted salary is between 50000 - 65000 £ per year.
London, United Kingdom (Onsite) Full-Time
Competitive base salary
Performance-based incentives (quota-driven)
Equity participation
Comprehensive benefits package
Generous paid time off (PTO) policy
High-growth technology company is expanding its London team and investing in its post-sales function. The business operates in a technical, product-led environment and partners closely with sophisticated customers, including engineering teams and executive stakeholders.
This is an opportunity to join at a stage where processes are established but still evolving, offering both structure and the ability to influence how account management scales globally.
The Account Manager owns the full lifecycle of existing customer relationships, with direct responsibility for renewals and expansion revenue. This role is quota-carrying and commercially driven, with accountability for retention, growth, and forecasting accuracy.
You will work closely with technical and executive stakeholders to ensure successful onboarding, strong product adoption, and measurable customer outcomes, while identifying opportunities to deepen engagement and expand revenue over time.
Key Responsibilities- Manage a defined book of business from post-sale handoff through renewal and expansion
- Own and deliver against a quota tied to retention and revenue growth
- Drive on-time renewals with accurate forecasting and pipeline visibility
- Identify, develop, and close expansion opportunities within existing accounts
- Lead commercial discussions, including pricing, terms, and contract negotiations
- Build and maintain strong relationships with technical stakeholders and decision-makers
- Guide customers through onboarding and adoption to ensure value realization
- Monitor account health and proactively address risks to prevent churn
- Partner cross-functionally with Customer Success, Customer Experience, and Product
- Provide structured feedback to internal teams based on customer insights
- Contribute to and refine account management and expansion playbooks
- Gross and net revenue retention performance
- Forecast accuracy and predictability
- Expansion revenue driven by customer usage and value
- Customer satisfaction and long-term engagement
- Proactive risk identification and mitigation
- 5+ years in a quota-carrying Account Manager or similar role
- Experience within a B2B SaaS environment
- Proven ownership of renewal and expansion targets
- Track record of meeting or exceeding ARR retention and growth goals
- Experience managing a defined book of business
- Strong commercial acumen, including pricing and contract negotiations
- Ability to work effectively with technical stakeholders and executive buyers
- Solid forecasting discipline and pipeline management skills
- Comfortable operating in a fast-paced, evolving environment
- Experience with technical products such as developer tools or infrastructure platforms
- Background working with engineering-led organizations
- Familiarity with usage-based or consumption-driven SaaS models
- High-ownership role with direct impact on revenue outcomes
- Collaborative, low-ego culture with strong cross-functional alignment
- Fast-paced, product-driven environment with exposure to technical customers
- Clear opportunity for career progression as the company scales
- Performance-oriented environment with meaningful equity upside
This role is focused on commercial ownership of existing accounts, not support or service delivery. Best suited for individuals experienced in managing and growing revenue within current customers. Designed for candidates comfortable with quota responsibility and full lifecycle account management.
Account Manager employer: HireCapital
Contact Detail:
HireCapital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at companies you’re interested in. You never know who might help you land that interview!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, culture, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can add value as an Account Manager.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your experience with renewals and expansion revenue, as these are key for the role. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in managing customer relationships, renewals, and revenue growth. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about account management and how you can contribute to our team. Be sure to mention any relevant experience with B2B SaaS environments.
Showcase Your Achievements: Quantify your successes! If you've met or exceeded retention and growth goals, let us know the numbers. We love seeing concrete examples of how you've driven results in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at HireCapital
✨Know Your Numbers
As an Account Manager, you'll be expected to manage renewals and expansion revenue. Brush up on your past performance metrics, like retention rates and growth figures, so you can confidently discuss how you've met or exceeded targets in previous roles.
✨Understand the Product Inside Out
Since this role involves working closely with technical stakeholders, make sure you have a solid grasp of the company's products. Familiarise yourself with their features, benefits, and how they solve customer problems. This will help you engage in meaningful discussions during the interview.
✨Prepare for Commercial Conversations
Expect to discuss pricing, terms, and contract negotiations. Think about your approach to these topics in past roles and be ready to share specific examples of how you've successfully navigated similar discussions. This shows you're not just familiar with the process but also skilled at it.
✨Showcase Your Relationship-Building Skills
Building strong relationships with customers is key in this role. Prepare anecdotes that highlight your ability to connect with clients, understand their needs, and drive engagement. This will demonstrate your capability to manage accounts effectively and prevent churn.