Senior Director Customer Success
Senior Director Customer Success

Senior Director Customer Success

Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the Customer Success team to enhance client relationships and drive growth.
  • Company: RLDatix transforms healthcare delivery, ensuring safer, high-quality care for patients worldwide.
  • Benefits: Enjoy hybrid work, health insurance, paid time off, and a supportive culture.
  • Why this job: Join a mission-driven team focused on meaningful work and innovative healthcare solutions.
  • Qualifications: Extensive experience in customer success or SaaS leadership is essential.
  • Other info: We prioritise employee wellness and inclusivity in our hiring process.

The predicted salary is between 43200 - 72000 £ per year.

Senior Director, Customer Success | Customer Success | UK, Richmond | Hybrid

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we\’re connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix we’re making healthcare safer, together . Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re looking for a London based Senior Director of Customer Success to join our Customer Success team and lead a high impact Customer Success function that ensures every RLDatix customer across the UK & Ireland realises measurable value from our solutions.

Your mission will be to drive adoption, retention, and long-term growth across the entire customer journey. By building strong relationships, leveraging data, and working closely with cross-functional teams, you’ll help healthcare organisations deliver safer, more efficient care.

As the Senior Director of Customer Success, you’ll lead the end-to-end customer journey from onboarding through to renewal and expansion, ensuring our clients derive measurable value from our solutions. You’ll build and scale a high-performing Customer Success function, foster a customer-first culture, and drive alignment across Sales, Product, Support, and Services. Your goal is to transform Customer Success into a strategic growth engine: increasing retention, deepening adoption, and turning satisfied customers into advocates — all in service of RLDatix’s mission to enable safer, more efficient care.

How You’ll Spend Your Time

  • Implement RLDatix’s customer success strategy to align UK&I goals with the global operating model
  • Architect and scale high-touch and digital-first engagement models to optimise customer outcomes
  • Collaborate with Sales, Product, Marketing, and Support to create seamless, joined-up customer journeys
  • Drive renewal strategies and revenue growth by tracking and improving GRR, NRR, and retention metrics
  • Recruit, train, and mentor a high-performing CS team to build a customer-first, data-led culture
  • Use customer data and success metrics to inform engagement strategies, segmentation, and health scoring
  • Champion voice of the customer in product feedback loops to drive innovation and issue resolution
  • Represent RLDatix externally through customer advocacy efforts, thought leadership, and strategic partnerships

What Kind of Things We’re Most Interested in You Having

  • Extensive experience in customer success, account management, or SaaS leadership within enterprise and mid-market environments
  • Proven track record of managing large ARR portfolios and improving customer sentiment, NPS, and retention
  • Demonstrated expertise in change management, platform migration support, and onboarding new solutions
  • Ability to influence C-suite stakeholders and align customer success with broader business goals
  • Strong analytical skills and data fluency to inform decisions and drive scalable engagement
  • Comfort working with customer success tools, CRMs, data platforms, and AI to enhance operations
  • A passion for healthcare innovation and improving safety and efficiency through technology
  • A collaborative, customer-first leadership style suited to a dynamic, mission-led environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to .

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Senior Director Customer Success employer: Hirebridge

At RLDatix, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises employee wellness and professional growth. As a Senior Director of Customer Success based in Richmond, you will have the opportunity to lead a high-impact team dedicated to transforming healthcare delivery, while enjoying a comprehensive benefits package and the flexibility of a hybrid working model. Join us in our mission to make healthcare safer and more efficient, where your contributions will directly impact the lives of patients across the UK and Ireland.
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Contact Detail:

Hirebridge Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Director Customer Success

✨Tip Number 1

Familiarise yourself with RLDatix's mission and values. Understanding their commitment to transforming care delivery will help you align your experience and passion for healthcare innovation with their goals during discussions.

✨Tip Number 2

Network with current or former employees of RLDatix on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Senior Director role.

✨Tip Number 3

Prepare to discuss specific metrics and strategies you've implemented in previous roles that improved customer retention and satisfaction. Highlighting your data-driven approach will resonate well with their focus on measurable value.

✨Tip Number 4

Showcase your leadership style by sharing examples of how you've built and mentored high-performing teams. Emphasising a customer-first culture will demonstrate your alignment with RLDatix's values and mission.

We think you need these skills to ace Senior Director Customer Success

Customer Success Management
Account Management
SaaS Leadership
Change Management
Onboarding and Training
Data Analysis and Fluency
Stakeholder Engagement
Cross-Functional Collaboration
Renewal Strategy Development
Performance Metrics Tracking
Customer Advocacy
Team Leadership and Mentoring
Healthcare Industry Knowledge
CRM and Customer Success Tools Proficiency
Strategic Thinking

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or SaaS leadership. Emphasise your achievements in managing large ARR portfolios and improving customer sentiment.

Craft a Compelling Cover Letter: In your cover letter, express your passion for healthcare innovation and how your leadership style aligns with RLDatix's mission. Mention specific examples of how you've driven customer success and retention in previous roles.

Showcase Analytical Skills: Demonstrate your analytical skills by including metrics that showcase your ability to track and improve GRR, NRR, and retention rates. Use data to back up your claims about past successes.

Highlight Collaborative Experience: Discuss your experience working with cross-functional teams, particularly in aligning customer success with broader business goals. Provide examples of how you've influenced C-suite stakeholders in previous positions.

How to prepare for a job interview at Hirebridge

✨Understand the Company Mission

Before your interview, make sure you fully grasp RLDatix's mission to transform care delivery. Be prepared to discuss how your experience aligns with their goal of improving patient safety and healthcare efficiency.

✨Showcase Your Customer Success Expertise

Highlight your extensive experience in customer success and account management. Be ready to provide specific examples of how you've improved customer sentiment, retention, and NPS in previous roles.

✨Demonstrate Analytical Skills

Since the role requires strong analytical skills, come prepared with data-driven examples. Discuss how you've used customer data to inform engagement strategies and drive growth in past positions.

✨Prepare for C-Suite Engagement

As you'll be influencing C-suite stakeholders, practice articulating your ideas clearly and confidently. Think about how you can align customer success initiatives with broader business goals and be ready to share your vision.

Senior Director Customer Success
Hirebridge
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