Front Desk Service Agent

Front Desk Service Agent

London Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Welcome guests, manage calls, and support admin projects in a busy corporate environment.
  • Company: Join a prestigious client site in the heart of London, known for its professional atmosphere.
  • Benefits: Enjoy a competitive rate of £15.31p/h and a Monday to Friday schedule.
  • Why this job: Be part of a dynamic team, enhance your customer service skills, and make a real impact.
  • Qualifications: Experience in Reception, Retail, or Hospitality with strong communication skills is preferred.
  • Other info: This is a permanent role with opportunities for growth in a fast-paced setting.

The predicted salary is between 30000 - 42000 £ per year.

Location: City of London (Office based)

Reporting to: Reception Manager

Type: Permanent

Hours: Monday to Friday, 40 hours a week

Rate: £15.31p/h

Summary of the role:

We are looking for an enthusiastic and proactive corporate receptionist to join our clients team at one of their most prestigious sites in London. The role will form part of the talented on-site reception and help desk team ensuring that they are delivering a warm, professional welcome to every guest and employee that enters the building. Your skills will contribute to the overall success of the client site, demonstrating a warm, consistent, and knowledgeable service. You will have a warm approach to your customer service, understanding the corporate environment, working across 2 reception desks and a switchboard.

What does being a Corporate Receptionist look like?

  • Welcoming visitors and guests to provide a strong and consistent guest service.
  • Ensuring all calls to the switchboard/Help desk are answered promptly and professionally.
  • Responding to and actioning a busy email inbox in line with KPI guidelines.
  • Daily meeting room checks ensuring standards are maintained consistently.
  • Event management.
  • Contributing and working to site SOPs (Standard Operating Procedures).
  • Support with admin projects.

It’s all about you!

  • Ideally, you will have a background in Reception, Retail, Facilities, or Hospitality, with experience of working in a corporate environment.
  • Strong communication and interpersonal skills, being able to work alongside multiple internal and external stakeholders in a professional and personable manner.
  • Able to think proactively and multi-task various administrative projects.
  • Excellent in Customer Service.
  • Good knowledge of MS Office.
  • Ability to coordinate and prioritise tasks effectively in a fast-moving and highly pressurised environment.
  • Attention to detail with the ability to work using own initiative.

Front Desk Service Agent employer: Hire Society Recruitment ltd - Hiring Success, Hire Recruitment.

Join a prestigious corporate environment in the heart of the City of London, where your role as a Front Desk Service Agent will be valued and supported. Our company fosters a warm and professional work culture, offering competitive pay and opportunities for personal and professional growth. With a focus on teamwork and excellence in customer service, you will thrive in an engaging atmosphere that prioritises employee satisfaction and development.
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Contact Detail:

Hire Society Recruitment ltd - Hiring Success, Hire Recruitment. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Front Desk Service Agent

✨Tip Number 1

Familiarise yourself with the corporate environment and the specific expectations of a receptionist. Understanding the nuances of corporate culture can help you tailor your approach during interviews and demonstrate that you’re the right fit for the role.

✨Tip Number 2

Practice your communication skills, especially in a professional context. Since the role involves interacting with various stakeholders, being articulate and confident in your communication will set you apart from other candidates.

✨Tip Number 3

Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. This will highlight your ability to maintain a warm and professional demeanour under pressure.

✨Tip Number 4

Research the company and its values before your interview. Being able to discuss how your personal values align with theirs can demonstrate your genuine interest in the position and the organisation.

We think you need these skills to ace Front Desk Service Agent

Customer Service Excellence
Strong Communication Skills
Interpersonal Skills
Proactive Thinking
Multi-tasking Ability
Event Management
Attention to Detail
MS Office Proficiency
Administrative Skills
Professionalism
Time Management
Problem-Solving Skills
Knowledge of Corporate Environment
Ability to Work Under Pressure

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in reception, retail, facilities, or hospitality. Emphasise your customer service skills and any previous roles where you managed multiple tasks in a corporate environment.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've provided excellent customer service and handled busy environments, as well as your ability to work with various stakeholders.

Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as strong communication, attention to detail, and proficiency in MS Office. Use bullet points to make these stand out.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Hire Society Recruitment ltd - Hiring Success, Hire Recruitment.

✨Showcase Your Customer Service Skills

As a Corporate Receptionist, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully handled difficult situations or provided exceptional service in previous roles.

✨Demonstrate Proactivity

Employers are looking for someone who can think on their feet. Be ready to discuss instances where you took the initiative to solve problems or improve processes in your past jobs.

✨Familiarise Yourself with Corporate Etiquette

Understanding the corporate environment is key. Brush up on professional communication styles and dress codes, and be prepared to discuss how you would maintain a warm yet professional atmosphere.

✨Prepare for Multi-tasking Scenarios

Given the fast-paced nature of the role, be ready to talk about how you manage multiple tasks simultaneously. Think of specific examples where you successfully juggled various responsibilities under pressure.

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