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- Tasks: Lead hospitality operations and enhance guest experiences across various settings.
- Company: Join a dynamic team in the thriving hospitality sector.
- Benefits: Enjoy private healthcare, pension plans, life assurance, and training opportunities.
- Why this job: Step into leadership roles and make a real impact in the hospitality industry.
- Qualifications: 5-12+ years of experience in hospitality with proven leadership skills.
- Other info: Flexible schedules and opportunities for career advancement await you.
The predicted salary is between 36000 - 60000 £ per year.
Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across the United Kingdom. This is a multi-role campaign covering several functions within the sector, including hotel and venue operations, food & beverage leadership, guest experience, events, and revenue performance. These opportunities suit professionals ready to broaden their remit, lead teams, and progress toward senior leadership roles (e.g., Operations Manager, Head of Department, Cluster Manager, or General Manager level) as performance and business needs align.
Key Responsibilities
- Lead day-to-day hospitality operations across accommodation, food & beverage, events, and/or multi-department environments to deliver service and financial targets.
- Drive guest experience standards, quality assurance, and service recovery to strengthen satisfaction and reputation.
- Manage and develop teams through coaching, rota planning, performance management, and succession planning.
- Oversee departmental budgets, forecasting, payroll controls, and cost management while maintaining service quality.
- Implement operational procedures, SOPs, and compliance requirements aligned to UK standards, including Health and Safety Executive (HSE) expectations.
- Support food safety compliance where relevant, including HACCP-based procedures and internal audit readiness.
- Partner with commercial, sales, and revenue functions to improve occupancy, ADR/RevPAR (where applicable), covers, and overall profitability.
- Manage supplier relationships, stock control, and operational readiness for peak trading periods.
- Produce operational reporting, analyse KPIs, and deliver continuous improvement initiatives across service and efficiency.
- Contribute to strategy delivery, refurbishment/opening activity, or turnaround plans depending on assignment.
Requirements
- Relevant qualification preferred (e.g., Hospitality Management, Business, or related discipline); equivalent experience is considered.
- 5–12+ years progressive experience within hospitality (hotels, resorts, serviced apartments, restaurants, contract catering, leisure, venues, or multi-site operations).
- Proven leadership capability, with experience managing teams, performance, and service delivery in customer-facing environments.
- Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-driven decision-making.
- Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, rota/workforce management platforms, and advanced Excel).
- Working knowledge of UK employment practices and compliance expectations, including HSE-aligned health and safety standards.
- Strong communication skills in English (additional languages are advantageous depending on guest profile and location).
- Flexibility to support operational schedules, including evenings, weekends, and bank holidays where required.
Benefits
- Private Healthcare Plan
- Pension Plans
- Life Assurance
- Leave Package
- Training & Development
Mid-Senior Hospitality Professionals in Birmingham employer: Hire Resolve
Contact Detail:
Hire Resolve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mid-Senior Hospitality Professionals in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with other hospitality professionals. Attend industry events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss specific examples of how you've led teams or improved guest experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make a lasting impression.
✨Tip Number 3
Research the companies you’re applying to. Understand their values, culture, and recent news. This will help you tailor your conversations and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a range of mid-senior level opportunities just waiting for talented professionals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Mid-Senior Hospitality Professionals in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the hospitality sector. Highlight your relevant experience in hotel operations, food & beverage leadership, or guest experience. We want to see how your skills align with the roles we're offering!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love a good story!
Showcase Your Leadership Skills: Since we're looking for mid-senior professionals, make sure to highlight your leadership experience. Share examples of how you've managed teams, improved service delivery, or driven guest satisfaction. We want to know how you can lead us to success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the roles and our company culture there!
How to prepare for a job interview at Hire Resolve
✨Know Your Stuff
Make sure you’re well-versed in the hospitality sector, especially in areas like operations, guest experience, and financial management. Brush up on key metrics like ADR and RevPAR, as well as any relevant compliance standards. This will show that you’re not just a candidate, but a knowledgeable professional ready to take on the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about specific situations where you’ve improved service delivery or managed performance effectively. Highlight your coaching techniques and how you’ve developed team members, as this is crucial for mid-senior positions.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and operational acumen. Practice responses to common challenges in hospitality, such as handling guest complaints or managing budgets during peak seasons. This will help you demonstrate your critical thinking and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to guest experience or how they measure success in their operations. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.
