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- Tasks: Lead hospitality operations and enhance guest experiences across various settings.
- Company: Join a leading hospitality organisation with a focus on growth and development.
- Benefits: Enjoy private healthcare, pension plans, life assurance, and training opportunities.
- Why this job: Step into a role that shapes the future of hospitality and leads teams to success.
- Qualifications: 5-12+ years in hospitality with proven leadership and operational skills.
- Other info: Flexible hours and dynamic environments with opportunities for career advancement.
The predicted salary is between 28800 - 48000 £ per year.
Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across the United Kingdom. This is a multi-role campaign covering several functions within the sector, including hotel and venue operations, food & beverage leadership, guest experience, events, and revenue performance. These opportunities suit professionals ready to broaden their remit, lead teams, and progress toward senior leadership roles (e.g., Operations Manager, Head of Department, Cluster Manager, or General Manager level) as performance and business needs align.
Key Responsibilities
- Lead day-to-day hospitality operations across accommodation, food & beverage, events, and/or multi-department environments to deliver service and financial targets.
- Drive guest experience standards, quality assurance, and service recovery to strengthen satisfaction and reputation.
- Manage and develop teams through coaching, rota planning, performance management, and succession planning.
- Oversee departmental budgets, forecasting, payroll controls, and cost management while maintaining service quality.
- Implement operational procedures, SOPs, and compliance requirements aligned to UK standards, including Health and Safety Executive (HSE) expectations.
- Support food safety compliance where relevant, including HACCP-based procedures and internal audit readiness.
- Partner with commercial, sales, and revenue functions to improve occupancy, ADR/RevPAR (where applicable), covers, and overall profitability.
- Manage supplier relationships, stock control, and operational readiness for peak trading periods.
- Produce operational reporting, analyse KPIs, and deliver continuous improvement initiatives across service and efficiency.
- Contribute to strategy delivery, refurbishment/opening activity, or turnaround plans depending on assignment.
Requirements
- Relevant qualification preferred (e.g., Hospitality Management, Business, or related discipline); equivalent experience is considered.
- 5–12+ years progressive experience within hospitality (hotels, resorts, serviced apartments, restaurants, contract catering, leisure, venues, or multi-site operations).
- Proven leadership capability, with experience managing teams, performance, and service delivery in customer-facing environments.
- Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-driven decision-making.
- Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, rota/workforce management platforms, and advanced Excel).
- Working knowledge of UK employment practices and compliance expectations, including HSE-aligned health and safety standards.
- Strong communication skills in English (additional languages are advantageous depending on guest profile and location).
- Flexibility to support operational schedules, including evenings, weekends, and bank holidays where required.
Benefits
- Private Healthcare Plan
- Pension Plans
- Life Assurance
- Leave Package
- Training & Development
Mid-Senior Hospitality Professionals in Manchester employer: Hire Resolve.com
Contact Detail:
Hire Resolve.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mid-Senior Hospitality Professionals in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with other hospitality professionals. Attend industry events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. We recommend practising common interview questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you’ve led teams or improved guest experiences. We want to see those numbers and results that prove you’re the right fit for the job!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always on the lookout for talented hospitality pros like you, so make sure you’re in the mix!
We think you need these skills to ace Mid-Senior Hospitality Professionals in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the hospitality sector. Highlight your relevant experience and skills that match the job description, especially in areas like team management and guest experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your background makes you a perfect fit for the role. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved guest satisfaction or driven revenue in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role you’re interested in. Plus, it’s super easy!
How to prepare for a job interview at Hire Resolve.com
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities outlined in the job description. Brush up on your knowledge of hospitality operations, guest experience standards, and financial management. Being able to discuss these topics confidently will show that you’re ready for a mid-senior role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you managed performance, coached team members, or improved service delivery. This will demonstrate your capability to take on a leadership position and drive results.
✨Understand the Numbers
Familiarise yourself with budgeting, forecasting, and KPI analysis. Be ready to discuss how you’ve used these skills to improve operational efficiency or profitability in previous roles. This will highlight your commercial acumen and readiness for the financial aspects of the job.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s approach to guest experience, team development, and operational challenges. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
