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- Tasks: Lead hospitality operations and enhance guest experiences across various settings.
- Company: Join a leading hospitality organisation focused on growth and team development.
- Benefits: Enjoy private healthcare, pension plans, life assurance, and training opportunities.
- Why this job: Step into a role that shapes the future of hospitality and drives team success.
- Qualifications: 5-12+ years in hospitality with proven leadership and operational skills.
- Other info: Flexible hours and opportunities for career advancement await you.
The predicted salary is between 36000 - 60000 £ per year.
Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals for a range of mid-senior level opportunities across the United Kingdom. This is a multi-role campaign covering several functions within the sector, including hotel and venue operations, food & beverage leadership, guest experience, events, and revenue performance. These opportunities suit professionals ready to broaden their remit, lead teams, and progress toward senior leadership roles (e.g., Operations Manager, Head of Department, Cluster Manager, or General Manager level) as performance and business needs align.
Key Responsibilities
- Lead day-to-day hospitality operations across accommodation, food & beverage, events, and/or multi-department environments to deliver service and financial targets.
- Drive guest experience standards, quality assurance, and service recovery to strengthen satisfaction and reputation.
- Manage and develop teams through coaching, rota planning, performance management, and succession planning.
- Oversee departmental budgets, forecasting, payroll controls, and cost management while maintaining service quality.
- Implement operational procedures, SOPs, and compliance requirements aligned to UK standards, including Health and Safety Executive (HSE) expectations.
- Support food safety compliance where relevant, including HACCP-based procedures and internal audit readiness.
- Partner with commercial, sales, and revenue functions to improve occupancy, ADR/RevPAR (where applicable), covers, and overall profitability.
- Manage supplier relationships, stock control, and operational readiness for peak trading periods.
- Produce operational reporting, analyse KPIs, and deliver continuous improvement initiatives across service and efficiency.
- Contribute to strategy delivery, refurbishment/opening activity, or turnaround plans depending on assignment.
Requirements
- Relevant qualification preferred (e.g., Hospitality Management, Business, or related discipline); equivalent experience is considered.
- 5-12+ years progressive experience within hospitality (hotels, resorts, serviced apartments, restaurants, contract catering, leisure, venues, or multi-site operations).
- Proven leadership capability, with experience managing teams, performance, and service delivery in customer-facing environments.
- Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-driven decision-making.
- Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, rota/workforce management platforms, and advanced Excel).
- Working knowledge of UK employment practices and compliance expectations, including HSE-aligned health and safety standards.
- Strong communication skills in English (additional languages are advantageous depending on guest profile and location).
- Flexibility to support operational schedules, including evenings, weekends, and bank holidays where required.
Benefits
- Private Healthcare Plan
- Pension Plans
- Life Assurance
- Leave Package
- Training & Development
Mid-Senior Hospitality Professionals in London employer: Hire Resolve.com
Contact Detail:
Hire Resolve.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mid-Senior Hospitality Professionals in London
✨Tip Number 1
Network like a pro! Get out there and connect with other hospitality professionals. Attend industry events, join online forums, or even hit up local meet-ups. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your achievements in hospitality. Whether it's a successful event you managed or a team you led to success, having tangible evidence of your expertise can really set you apart from the competition.
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company, understand their values, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and have some examples ready to demonstrate your leadership and operational skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of mid-senior hospitality roles waiting for talented professionals like you. Keep an eye on our listings and make sure your application stands out by tailoring it to each role.
We think you need these skills to ace Mid-Senior Hospitality Professionals in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the hospitality roles we're looking for. Highlight your leadership experience and any relevant achievements in guest experience or operational management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your background makes you a perfect fit for our team. Be sure to mention any specific roles you're interested in.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. Did you improve guest satisfaction scores or increase revenue? Numbers speak volumes, so let us know how you've made an impact in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Hire Resolve.com
✨Know Your Stuff
Make sure you’re well-versed in the hospitality sector, especially in areas like guest experience and operational management. Brush up on key metrics like ADR and RevPAR, as well as any relevant compliance standards. This will show that you’re not just a candidate, but a knowledgeable professional ready to take on the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about specific situations where you’ve improved service delivery or managed performance effectively. This is your chance to demonstrate your leadership capability and how you can drive results in a multi-department environment.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as service recovery or budget management. Practise your responses to these scenarios, focusing on your thought process and decision-making skills. This will help you articulate your approach to real-world challenges in hospitality.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to team development or how they measure guest satisfaction. This not only demonstrates your enthusiasm but also helps you gauge if the company aligns with your career goals.
