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- Tasks: Lead hospitality operations and enhance guest experiences across various settings.
- Company: Join a dynamic team in the thriving hospitality sector.
- Benefits: Enjoy private healthcare, pension plans, life assurance, and training opportunities.
- Why this job: Step into leadership roles and make a real impact in the hospitality industry.
- Qualifications: 5-12+ years of experience in hospitality with proven leadership skills.
- Other info: Flexible working hours and excellent career progression await you.
The predicted salary is between 36000 - 60000 £ per year.
Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across the United Kingdom. This is a multi-role campaign covering several functions within the sector, including hotel and venue operations, food & beverage leadership, guest experience, events, and revenue performance. These opportunities suit professionals ready to broaden their remit, lead teams, and progress toward senior leadership roles (e.g., Operations Manager, Head of Department, Cluster Manager, or General Manager level) as performance and business needs align.
Key Responsibilities
- Lead day-to-day hospitality operations across accommodation, food & beverage, events, and/or multi-department environments to deliver service and financial targets.
- Drive guest experience standards, quality assurance, and service recovery to strengthen satisfaction and reputation.
- Manage and develop teams through coaching, rota planning, performance management, and succession planning.
- Oversee departmental budgets, forecasting, payroll controls, and cost management while maintaining service quality.
- Implement operational procedures, SOPs, and compliance requirements aligned to UK standards, including Health and Safety Executive (HSE) expectations.
- Support food safety compliance where relevant, including HACCP-based procedures and internal audit readiness.
- Partner with commercial, sales, and revenue functions to improve occupancy, ADR/RevPAR (where applicable), covers, and overall profitability.
- Manage supplier relationships, stock control, and operational readiness for peak trading periods.
- Produce operational reporting, analyse KPIs, and deliver continuous improvement initiatives across service and efficiency.
- Contribute to strategy delivery, refurbishment/opening activity, or turnaround plans depending on assignment.
Requirements
- Relevant qualification preferred (e.g., Hospitality Management, Business, or related discipline); equivalent experience is considered.
- 5–12+ years progressive experience within hospitality (hotels, resorts, serviced apartments, restaurants, contract catering, leisure, venues, or multi-site operations).
- Proven leadership capability, with experience managing teams, performance, and service delivery in customer-facing environments.
- Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-driven decision-making.
- Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, rota/workforce management platforms, and advanced Excel).
- Working knowledge of UK employment practices and compliance expectations, including HSE-aligned health and safety standards.
- Strong communication skills in English (additional languages are advantageous depending on guest profile and location).
- Flexibility to support operational schedules, including evenings, weekends, and bank holidays where required.
Benefits
- Private Healthcare Plan
- Pension Plans
- Life Assurance
- Leave Package
- Training & Development
Mid-Senior Hospitality Professionals in Liverpool employer: Hire Resolve.com
Contact Detail:
Hire Resolve.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mid-Senior Hospitality Professionals in Liverpool
✨Network Like a Pro
Get out there and connect with people in the hospitality industry! Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Show Off Your Skills
When you get the chance to meet potential employers, make sure to highlight your leadership experience and operational expertise. Share specific examples of how you've driven guest satisfaction or improved financial performance. We want to see you shine!
✨Be Ready for the Interview
Prepare for interviews by researching the company and understanding their values and goals. Think about how your experience aligns with their needs. We recommend practising common interview questions and having a few questions ready to ask them too – it shows you're genuinely interested!
✨Apply Through Our Website
Don’t forget to check out our website for the latest mid-senior hospitality roles! Applying directly through us can give you an edge, as we’re always looking to connect talented professionals with amazing opportunities in the sector. Let’s get you that job!
We think you need these skills to ace Mid-Senior Hospitality Professionals in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the hospitality roles we're looking for. Highlight your leadership experience and any relevant achievements in guest experience or operational management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your background makes you a perfect fit for the role. Be sure to mention any specific experiences that align with our key responsibilities.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. Did you improve guest satisfaction scores or increase revenue? Numbers speak volumes, so let us know how you've made an impact in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Hire Resolve.com
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities outlined in the job description. Brush up on your knowledge of hospitality operations, guest experience standards, and financial management. Being able to discuss these topics confidently will show that you’re ready for a mid-senior role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you’ve managed performance, coached staff, or improved service delivery. This is your chance to demonstrate your leadership capability and how you can drive results.
✨Be Ready with Numbers
Since the role involves budgeting and KPIs, come prepared with some figures from your previous roles. Discuss how you’ve managed budgets, forecasted needs, or improved profitability. This will highlight your operational and commercial acumen, which is crucial for the position.
✨Understand Compliance and Standards
Familiarise yourself with UK health and safety regulations, as well as food safety compliance. Be ready to discuss how you’ve implemented operational procedures and ensured compliance in your previous roles. This knowledge will set you apart as a candidate who takes these responsibilities seriously.
