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- Tasks: Lead hospitality operations and enhance guest experiences across various settings.
- Company: Join a leading hospitality organisation with diverse opportunities for growth.
- Benefits: Enjoy private healthcare, pension plans, life assurance, and training development.
- Why this job: Step into a leadership role and make a real impact in the hospitality sector.
- Qualifications: 5-12+ years of experience in hospitality and proven leadership skills required.
- Other info: Flexible schedules and opportunities for career advancement await you.
The predicted salary is between 36000 - 60000 £ per year.
Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across the United Kingdom. This is a multi-role campaign covering several functions within the sector, including hotel and venue operations, food & beverage leadership, guest experience, events, and revenue performance. These opportunities suit professionals ready to broaden their remit, lead teams, and progress toward senior leadership roles (e.g., Operations Manager, Head of Department, Cluster Manager, or General Manager level) as performance and business needs align.
Key Responsibilities
- Lead day-to-day hospitality operations across accommodation, food & beverage, events, and/or multi-department environments to deliver service and financial targets.
- Drive guest experience standards, quality assurance, and service recovery to strengthen satisfaction and reputation.
- Manage and develop teams through coaching, rota planning, performance management, and succession planning.
- Oversee departmental budgets, forecasting, payroll controls, and cost management while maintaining service quality.
- Implement operational procedures, SOPs, and compliance requirements aligned to UK standards, including Health and Safety Executive (HSE) expectations.
- Support food safety compliance where relevant, including HACCP-based procedures and internal audit readiness.
- Partner with commercial, sales, and revenue functions to improve occupancy, ADR/RevPAR (where applicable), covers, and overall profitability.
- Manage supplier relationships, stock control, and operational readiness for peak trading periods.
- Produce operational reporting, analyse KPIs, and deliver continuous improvement initiatives across service and efficiency.
- Contribute to strategy delivery, refurbishment/opening activity, or turnaround plans depending on assignment.
Requirements
- Relevant qualification preferred (e.g., Hospitality Management, Business, or related discipline); equivalent experience is considered.
- 5–12+ years progressive experience within hospitality (hotels, resorts, serviced apartments, restaurants, contract catering, leisure, venues, or multi-site operations).
- Proven leadership capability, with experience managing teams, performance, and service delivery in customer-facing environments.
- Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-driven decision-making.
- Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, rota/workforce management platforms, and advanced Excel).
- Working knowledge of UK employment practices and compliance expectations, including HSE-aligned health and safety standards.
- Strong communication skills in English (additional languages are advantageous depending on guest profile and location).
- Flexibility to support operational schedules, including evenings, weekends, and bank holidays where required.
Benefits
- Private Healthcare Plan
- Pension Plans
- Life Assurance
- Leave Package
- Training & Development
Mid-Senior Hospitality Professionals in Leicester employer: Hire Resolve.com
Contact Detail:
Hire Resolve.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mid-Senior Hospitality Professionals in Leicester
✨Tip Number 1
Network like a pro! Get out there and connect with other hospitality professionals. Attend industry events, join online forums, or even hit up local meet-ups. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your achievements in hospitality. Whether it’s a successful event you managed or a team you led to success, having tangible proof of your capabilities can really set you apart from the competition.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, reach out to the hiring manager or recruiter directly. A quick message expressing your enthusiasm can make a lasting impression and show that you’re genuinely interested.
✨Tip Number 4
Keep it real on social media! Use platforms like LinkedIn to share your insights and experiences in the hospitality sector. This not only showcases your expertise but also helps you connect with potential employers who are looking for someone just like you.
We think you need these skills to ace Mid-Senior Hospitality Professionals in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the hospitality roles we're looking to fill. Highlight your leadership experience and any relevant achievements in guest experience or operational management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your background makes you a perfect fit for the role. Be sure to mention any specific experiences that align with our key responsibilities.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. Did you improve guest satisfaction scores or increase revenue? Numbers speak volumes, so let us know how you've made an impact in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Hire Resolve.com
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities listed in the job description. Brush up on your knowledge of hospitality operations, guest experience standards, and financial management. Being able to discuss these topics confidently will show that you’re ready for a mid-senior role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you managed performance, coached team members, or improved service delivery. This will demonstrate your capability to take on a leadership position.
✨Understand the Numbers
Familiarise yourself with budgeting, forecasting, and KPI analysis. Be ready to discuss how you’ve used these skills to drive profitability in previous roles. Showing that you can manage finances effectively is crucial for these positions.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various operational challenges. Prepare for scenario-based questions that test your problem-solving skills and ability to maintain service quality under pressure. This will help you stand out as a candidate who can think on their feet.
