At a Glance
- Tasks: Lead hospitality operations and enhance guest experiences across various departments.
- Company: Join a leading hospitality organisation focused on inclusive hiring.
- Benefits: Enjoy private healthcare, pension plans, life assurance, and training opportunities.
- Other info: Flexible working hours and opportunities for career progression.
- Why this job: Step into a leadership role and make a real impact in the hospitality sector.
- Qualifications: 5-12+ years of experience in hospitality with proven leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals for a range of mid-senior level opportunities across the United Kingdom. This is a multi-role campaign covering several functions within the sector, including hotel and venue operations, food & beverage leadership, guest experience, events, and revenue performance. These opportunities suit professionals ready to broaden their remit, lead teams, and progress toward senior leadership roles (e.g., Operations Manager, Head of Department, Cluster Manager, or General Manager level) as performance and business needs align.
Key Responsibilities
- Lead day-to-day hospitality operations across accommodation, food & beverage, events, and/or multi-department environments to deliver service and financial targets.
- Drive guest experience standards, quality assurance, and service recovery to strengthen satisfaction and reputation.
- Manage and develop teams through coaching, rota planning, performance management, and succession planning.
- Oversee departmental budgets, forecasting, payroll controls, and cost management while maintaining service quality.
- Implement operational procedures, SOPs, and compliance requirements aligned to UK standards, including Health and Safety Executive (HSE) expectations.
- Support food safety compliance where relevant, including HACCP-based procedures and internal audit readiness.
- Partner with commercial, sales, and revenue functions to improve occupancy, ADR/RevPAR (where applicable), covers, and overall profitability.
- Manage supplier relationships, stock control, and operational readiness for peak trading periods.
- Produce operational reporting, analyse KPIs, and deliver continuous improvement initiatives across service and efficiency.
- Contribute to strategy delivery, refurbishment/opening activity, or turnaround plans depending on assignment.
Requirements
- Relevant qualification preferred (e.g., Hospitality Management, Business, or related discipline); equivalent experience is considered.
- 5-12+ years progressive experience within hospitality (hotels, resorts, serviced apartments, restaurants, contract catering, leisure, venues, or multi-site operations).
- Proven leadership capability, with experience managing teams, performance, and service delivery in customer-facing environments.
- Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-driven decision-making.
- Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, rota/workforce management platforms, and advanced Excel).
- Working knowledge of UK employment practices and compliance expectations, including HSE-aligned health and safety standards.
- Strong communication skills in English (additional languages are advantageous depending on guest profile and location).
- Flexibility to support operational schedules, including evenings, weekends, and bank holidays where required.
Benefits
- Private Healthcare Plan
- Pension Plans
- Life Assurance
- Leave Package
- Training & Development
Mid-Senior Hospitality Professionals employer: Hire Resolve.com
At Hire Resolve, we pride ourselves on being an exceptional employer in the mining sector, offering mid-senior professionals a dynamic work environment across the UK. Our commitment to employee growth is evident through clear progression pathways into senior leadership roles, alongside a robust benefits package that includes private healthcare, pension plans, and comprehensive training opportunities. Join us to be part of a collaborative culture that prioritises safety, operational excellence, and continuous improvement in the mining industry.
StudySmarter Expert Advice🤫
We think this is how you could land Mid-Senior Hospitality Professionals
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hire Resolve.com. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hire Resolve.com
Don't be shy about reaching out to Hire Resolve.com directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Mid-Senior Hospitality Professionals
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hire Resolve.com and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hire Resolve.com
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
