At a Glance
- Tasks: Lead a dedicated team to ensure top-notch care services and compliance with regulations.
- Company: Join Bethphage, a mission-driven charity with a strong reputation for person-centred care.
- Benefits: Be part of a values-driven organisation that prioritises professional growth and community impact.
- Other info: Diverse and inclusive workplace committed to integrity and social responsibility.
- Why this job: Make a real difference in the care sector while developing your leadership skills.
- Qualifications: Level 5 in Health and Social Care or management qualification; senior-level experience required.
The predicted salary is between 45000 - 55000 £ per year.
Do you have a background working in the care sector? Are you looking for a rewarding leadership position within a mission‐driven organisation that has strong values? Since their launch in 1994, Bethphage has grown, diversified, and built an exceptional reputation for person‐centred care. They are a charity that truly puts the people they support at the heart of everything they do, and their commitment to excellence is reflected in our Investors in People Gold accreditation, which has been maintained for 12 years.
The Head of Operations manages the Area Manager Team with a broad yet detailed oversight on service delivery across all provisions. With an organisation‐wide focus, you will work closely with colleagues who oversee Quality, Positive Behaviour Support (PBS), Development, HR and Finance. Over the next two years, the successful candidate will continue to deliver their current strategic plan, further developing external relationships while working closely and effectively with commissioners, health colleagues and contacts from competitor organisations.
Core Duties- Provide decisive and clear leadership to your Area Managers and across the wider organisation.
- Ensure that Bethphage's services are managed and delivered in accordance with regulatory, legislative, and contractual requirements, as well as our values and vision for future development.
- Ensure policies and procedures are implemented and adopted across the charity.
- Ensure compliance with Safeguarding policies.
- Ensure absence and performance management is dealt with across the operations team.
- Ensure staff are treated respectfully and professionally, valued for their contributions and encouraged to develop their knowledge and experience.
- Produce reports which evaluate accidents, incidents and near misses reported into our Care Management System (CMS), identifying trends and themes and positive action to improve future outcomes.
- Monitor the external landscape for emerging themes and changes in government policies.
- Manage and monitor budgets.
- Prepare quarterly reports and attend Board meetings to advise trustees on operational matters and provide assurance.
The Head of Operations is an essential member of the Executive Management Team (EMT), working effectively with the other five EMT members to develop the business strategically and continue to provide relevant, excellent, outcome‐focused service provision; whilst ensuring that Bethphage diversifies into new ways of working to remain fit for purpose and continues to be a provider and employer of choice.
Essential Requirements- Minimum of a Level 5 in Health and Social Care and/or a management qualification.
- Demonstrable experience working in the care sector working with people with disabilities.
- Background working at a senior level.
- Experience of leading and delivering projects.
- A track record of working with local authorities, commissioners and families.
- Effective budget and resource management.
- Driver with own vehicle (must have or be willing to get business class insurance).
We welcome applications from people of all backgrounds and lived experiences. We uphold equal opportunity principles and challenge bias at every stage, partnering only with organisations that share our commitment to integrity, diversity, equity, and inclusion. Hire Purpose is also proudly a B Corp certified business that has met B Lab UK's high standards of social and environmental performance, transparency, and accountability.
Head Of Operations in West Bromwich employer: Hire Purpose
Bethphage is an exceptional employer that prioritises person-centred care and values its employees, as evidenced by its Investors in People Gold accreditation maintained for over a decade. With a strong commitment to professional development, staff are encouraged to grow their skills in a supportive environment that fosters respect and collaboration. Working in this mission-driven charity not only offers the chance to lead impactful operations but also to contribute to a meaningful cause within the care sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Operations in West Bromwich
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Hire Purpose.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Hire Purpose!
✨Showcase Your Passion and Expertise
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✨Leverage Your Network
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We think you need these skills to ace Head Of Operations in West Bromwich
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Hire Purpose:Before hitting send, make sure to tailor your application specifically to Hire Purpose! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Hire Purpose
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
