At a Glance
- Tasks: Be the go-to person for members, ensuring they get the most from their membership.
- Company: Join a leading London-based Institute with a friendly and supportive team.
- Benefits: Earn £17.25 per hour, work remotely, and enjoy a flexible schedule.
- Other info: Great opportunity to grow your career in a dynamic, fast-paced environment.
- Why this job: Make a real difference in member experiences while working from anywhere.
- Qualifications: Passion for customer service and strong organisational skills required.
Customer Service Officer Remote. Temping for 6 months. Paying £17.25 per hour. Working 35 hours per week. We are seeking a proactive and customer-focused Customer Service Membership Officer to join a friendly Relationship team. Acting as a key link between members, volunteers and internal departments. You will play an important role in delivering an outstanding membership experience, supporting member communities and ensuring members maximise the value of their membership. Working for a leading London based Institute. This role is entirely remote.
Key Responsibilities:
- Serve as a central point of contact for members.
- Support activities that promote membership benefits.
- Encourage member engagement, improve retention and contribute to membership growth.
- Provide regular and effective communication with members.
- Work closely with teams across Membership Operations, Events, Professional Development, Marketing, Communications and Membership Acquisition to support end-to-end membership journeys and processes.
- Support volunteer leadership teams through recruitment, onboarding, planning, communications, event coordination, performance monitoring, reporting and attendance at meetings and events.
- Maintain accurate records, documentation and CRM data relating to member communities and volunteer activities.
- Assist with ad hoc projects and initiatives as required.
You will be an enthusiastic and organised professional with a passion for customer service. You will thrive in a fast-paced environment and enjoy working collaboratively to deliver exceptional experiences for members and volunteers.
Remote Customer Service employer: Hire Ground
Join a leading London-based Institute as a Remote Customer Service Membership Officer, where you will be part of a supportive and dynamic team dedicated to enhancing member experiences. Enjoy the flexibility of remote work while benefiting from a culture that values collaboration, professional growth, and a commitment to outstanding service. With opportunities for skill development and engagement in meaningful projects, this role offers a rewarding path for those passionate about customer service and community support.
