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- Tasks: Join our IT team as a Network & Helpdesk Administrator, supporting users and managing systems.
- Company: Be part of a heritage charity that provides nursing accommodation and preserves historic buildings.
- Benefits: Enjoy a £28k salary, hybrid working, and excellent perks including paid breaks.
- Why this job: Make a difference while working with diverse teams and enhancing your tech skills in a supportive environment.
- Qualifications: 2-3 years' experience with LAN, WAN, VoIP, and Microsoft environments; MCSE preferred.
- Other info: Work in Central SW London, with a closing date for applications on 4th April.
A heritage charity organisation that offers nursing accommodation to elderly residents, as well as historic buildings and vast grounds to visitors and guests, is looking for a new member of its IT team, a Network & Helpdesk Administrator. You will have excellent people and communication skills, liaising with a variety of people ranging from pensioners, volunteers, employees, senior management and stakeholders. You will have 2 to 3 years' experience working with LAN, WAN, VoIP and Microsoft environments, as well as holding good technical IT knowledge.
SALARY ETC:
- £28,000 + excellent benefits.
- Monday - Friday working, 41 hours per week (including paid for breaks).
- Hybrid working, but with a minimum of three days in the office.
- Central SW London / Permanent, full-time.
- Closing date is 4th April with interviews potentially on 14th April.
REQUIREMENTS:
- 2 to 3 years' experience working with LAN, WAN, VoIP and Microsoft environments.
- Good technical IT knowledge and good working knowledge of MS Windows Servers 2019.
- Excellent working knowledge of Windows 10, 11.
- Good working knowledge of Microsoft Office 365 + SharePoint.
- MCSE (Microsoft Certified Engineer).
- Degree in Computing Science (desirable but equivalent education/experience also considered).
- Ability to work independently and in a team environment, confident and able to work with different teams, pensioners, volunteers, contractors.
- Good interpersonal skills (both verbal and written), and customer focused.
DUTIES TO INCLUDE:
- To add/remove users on Active Directory (AD), and the Mitel system.
- To manage the CCTV system and work closely with the security team as required.
- To manage the Biometric system and work closely with the security team as required.
- To assist the Cyber Security Administrator when required on the day-to-day management of Ruckus system and Wi-Fi.
- To manage the ICT nurse call system in the entire company.
- To manage and provide effective and efficient services to all users.
- To deal with third parties’ software (log calls on behalf of the users, e.g. Exchequer).
- To assist users with Microsoft Windows issues, as well as MS Office 365.
- To be able to create computer/laptop imaging.
- To manage KACE helpdesk support calls and distribute calls to the Network Support Officer.
- To assist with Sophos - block any reported spam using the Sophos security software.
- Assist users if they have been blocked by Sophos for business related content.
- If any anomalies are flagged, investigate using MXtoolbox and block accordingly.
- To provide induction on basics of software we use when new staff arrive.
- To set up telephone Analogue Line and/or relocate for pensioners when required.
- To assist/train the Network Support Officer on setting up Android mobile phones for users.
- To repair network sockets where possible.
Network & Helpdesk Administrator employer: Hire Ground
Contact Detail:
Hire Ground Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network & Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as LAN, WAN, VoIP, and Microsoft environments. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your interpersonal skills by preparing examples of how you've effectively communicated with diverse groups, including seniors and team members. This will show that you can handle the varied interactions required in this position.
✨Tip Number 3
Research the charity organisation's mission and values. Understanding their goals will help you align your answers during the interview, showcasing your genuine interest in contributing to their cause.
✨Tip Number 4
Prepare to discuss your experience with helpdesk support and user training. Be ready to share specific instances where you've successfully resolved issues or trained users, as this is a key part of the role.
We think you need these skills to ace Network & Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with LAN, WAN, VoIP, and Microsoft environments. Include specific examples of your technical skills and any relevant certifications like MCSE.
Craft a Compelling Cover Letter: Write a cover letter that showcases your excellent people and communication skills. Mention your ability to work with diverse groups, including pensioners and volunteers, as this is crucial for the role.
Highlight Relevant Experience: In your application, emphasise your 2 to 3 years of experience in IT support roles. Detail your familiarity with Windows Servers, Office 365, and any other relevant technologies mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for an IT role.
How to prepare for a job interview at Hire Ground
✨Showcase Your Technical Skills
Make sure to highlight your experience with LAN, WAN, VoIP, and Microsoft environments during the interview. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will demonstrate your technical proficiency.
✨Emphasise Interpersonal Skills
Given the diverse range of people you'll be interacting with, it's crucial to showcase your excellent communication skills. Share examples of how you've effectively communicated with different stakeholders, including pensioners and senior management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past experiences where you had to troubleshoot IT issues or manage user requests, and be ready to explain your thought process and solutions.
✨Research the Organisation
Familiarise yourself with the charity's mission and values. Understanding their work with elderly residents and historic buildings can help you align your answers with their goals, showing that you're genuinely interested in contributing to their cause.
