At a Glance
- Tasks: Lead and manage support services for vulnerable adults with mental health challenges.
- Company: Join a multi-award winning company making a real difference in mental health support.
- Benefits: Competitive salary of £50k to £55k plus excellent benefits.
- Other info: Full-time role with potential for contract extension and career growth.
- Why this job: Empower individuals to achieve independence and wellbeing in a supportive environment.
- Qualifications: 5+ years in support management and knowledge of mental health practices required.
The predicted salary is between 31500 - 38500 £ per year.
Support Services Manager - Mental Health Supported Housing - SE London - £50k to £55k.
A multi-award winning company that offers supported living to vulnerable adults with mental health challenges, is looking for a Support Services Manager for their homes in the SE London area.
This is an exciting opportunity for an experienced Support Services Manager to deputise for the Support Services Leader who heads the Support Services Department.
SALARY ETC
- £50k to £55k + excellent benefits.
- Full-time, on-site, Contract for 12-months, with potential to extend.
- Working mainly core hours, Monday to Friday, however you will need to be adaptable when needed.
- Start: ASAP
- SE London
REQURIEMENTS
- Undergraduate degree or vocational qualification in health and social care or a related discipline.
- At least 5 years' experience managing support staff, incidents and difficult situations with resilience within a high supported mental health environment.
- Excellent knowledge of mental health-related illnesses, challenging behaviours, complex needs, substance misuse and trauma-informed practice.
- Understanding of the role of statutory agencies involved in mental health.
- Knowledge of equality, diversity, safeguarding, quality assurance and compliance.
- Excellent knowledge of support planning and risk assessing client needs.
- At least 5 years' experience working with individuals experiencing mental ill-health, substance misuse, complex needs or social exclusion.
- Understanding of housing-related support services and tenancy sustainment.
- Strong computer skills and digital dexterity.
- Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels and capacities.
- Self-motivated and able to use own initiative to find solutions.
- Warm and friendly demeanour with a positive and open-minded attitude.
- A genuine desire to want to make a difference and help disadvantaged individuals to have meaningful and purposeful lives.
JOB SUMMARY
- The Support Services Manager (SSM) supports the Support Services Leader (SSL) in the effective day-to-day leadership, management and oversight of accommodation services.
Acting as the operational link between the SSL and frontline teams, the postholder deputises in the SSL's absence and contributes to consistent, high-quality service delivery across all schemes in line with values and organisational expectations.
- The role ensures that Accommodation Managers and their teams deliver support that meets the Quality Framework (QF) and Regulator of Social Housing (RSH) standards, promoting safe, effective and person-centred practice.
The postholder supports services that empower residents to develop domestic, social and life skills, and to progress towards greater independence and wellbeing.
- The SSM provides hands-on operational support to frontline teams, including the Housing Options Officer, driving performance, occupancy and KPI achievement across all schemes.
The role also contributes to service improvement, scheme mobilisation and partnership working through close collaboration with internal departments, external agencies and commissioners.
Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant.
If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been successful on this occasion.
- We sincerely thank you for your interest and wish you every success in your job search
Support Services Manager - Mental Health Supported Housing in London employer: Hire Ground
Join a large, purpose-led not-for-profit organisation that values its employees and fosters a collaborative work culture. With hybrid working options and a focus on employee growth, this role offers the chance to make a meaningful impact while managing high-volume recruitment projects in a vibrant London location. Enjoy competitive pay, a supportive environment, and the opportunity to innovate in your recruitment strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Manager - Mental Health Supported Housing in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Hire Ground.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Hire Ground!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Hire Ground, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Hire Ground or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Support Services Manager - Mental Health Supported Housing in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Hire Ground:Before hitting send, make sure to tailor your application specifically to Hire Ground! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Hire Ground
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
