At a Glance
- Tasks: Lead membership growth and engagement while shaping a compelling member experience.
- Company: Prestigious membership organisation at the forefront of its field.
- Benefits: Hybrid working, competitive salary, and excellent benefits.
- Other info: Join a dynamic team and contribute to innovative organisational strategies.
- Why this job: Make a real impact by driving engagement and building meaningful connections.
- Qualifications: Experience in membership organisations with strong leadership and strategic thinking skills.
The predicted salary is between 55000 - 55000 € per year.
Help shape the future of a prestigious membership organisation. This is a rare opportunity to step into a high-impact leadership role at a prestigious membership organisation at the forefront of its field. We are looking for an exceptional Head of Membership & Engagement to drive growth, deepen engagement, and lead a modern, insight-driven approach to membership, communications, and professional education. This is a role for someone who combines strategic thinking with hands-on delivery—and who thrives on building meaningful connections and is a great networker across a diverse and influential community. You'll play a pivotal role in shaping how the organisation engages its members, delivers value, and strengthens its position as a trusted and authoritative voice.
The Role
As a key member of the senior leadership team, you will lead the development and delivery of an ambitious membership and engagement strategy—ensuring continued growth, relevance, and impact. You'll oversee membership, communications, and education, bringing these areas together into a cohesive and compelling experience for members. From driving recruitment and retention, to leading integrated campaigns and overseeing flagship events, your work will directly influence the organisation's success and sustainability.
What You're Doing
- Lead membership growth and engagement — develop and deliver a strategy that attracts, retains, and inspires a diverse and evolving membership base
- Elevate the member experience — shape a compelling value proposition that resonates across career stages and professional groups
- Drive insight-led decision making — use data and analytics to identify opportunities, measure impact, and continuously improve
- Lead communications and brand — deliver a clear, consistent, and engaging voice across all channels
- Oversee education and events — ensure the delivery of high-quality conferences, webinars, and digital learning that meet professional needs
- Build strong relationships — act as an ambassador, engaging confidently with stakeholders, partners, and members across the sector
- Lead and inspire a team — develop a high-performing, collaborative culture within membership and communications functions
- Shape organisational strategy — contribute at senior level, influencing direction and driving innovation
About You
You’re a confident and credible leader with a strong track record in membership organisations, charities, or similar environments. You bring energy, curiosity, and a clear sense of purpose—along with the ability to network and make meaningful connections. You'll likely have:
- Significant experience leading membership, engagement, communications, or marketing functions
- A proven ability to grow and retain engaged communities
- Strong commercial and strategic thinking, underpinned by data and insight
- Experience delivering integrated, multi-channel campaigns
- Excellent stakeholder management and influencing skills
- A collaborative leadership style, with experience developing and motivating teams
Experience within a professional body or regulated sector would be advantageous but is not essential. This is a full-time role that supports hybrid working (2 days a week in London based office) with excellent benefits. Starting salary 55K.
Head Of Membership And Engagement in London employer: Hire Ground
Join a prestigious membership organisation that values innovation, collaboration, and professional growth. As the Head of Membership and Engagement, you will thrive in a dynamic work culture that prioritises meaningful connections and offers excellent benefits, including hybrid working arrangements. With ample opportunities for personal and professional development, this role is perfect for those looking to make a significant impact within a supportive and influential community.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Membership And Engagement in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. Remember, it’s all about building those meaningful connections that can lead to opportunities.
✨Tip Number 2
Show your passion! When you get the chance to chat with someone from the organisation, let your enthusiasm for the role shine through. Share your ideas on how you could drive membership growth and engagement. This will help you stand out as a candidate who’s not just looking for a job, but genuinely wants to make an impact.
✨Tip Number 3
Prepare for interviews by researching the organisation inside out. Understand their current membership strategies and think about how you can contribute to their goals. Bring data-driven insights to the table during discussions to showcase your strategic thinking and hands-on delivery skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Head Of Membership And Engagement in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for membership organisations shine through. We want to see how much you care about engaging with members and driving growth—so don’t hold back!
Tailor Your Experience:Make sure to highlight your relevant experience in membership, engagement, or communications. We’re looking for someone who can connect the dots between their past roles and what we need, so be specific about your achievements.
Be Data-Driven:Since we value insight-led decision making, include examples of how you've used data to drive results in your previous roles. Show us how you’ve measured impact and improved member experiences using analytics.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of our organisation!
How to prepare for a job interview at Hire Ground
✨Know Your Membership Strategy
Before the interview, dive deep into the organisation's current membership strategy. Understand their goals and challenges, and think about how your experience can align with their vision. This will show that you're not just interested in the role, but also invested in their mission.
✨Showcase Your Networking Skills
As a Head of Membership & Engagement, building relationships is key. Prepare examples of how you've successfully engaged diverse communities in the past. Be ready to discuss specific strategies you used to foster connections and drive engagement.
✨Data-Driven Decision Making
Highlight your experience with data analytics during the interview. Be prepared to discuss how you've used insights to shape membership strategies or improve member experiences. This will demonstrate your ability to make informed decisions that lead to growth.
✨Engage with Their Brand Voice
Familiarise yourself with the organisation's communications style and brand voice. During the interview, reflect this understanding in your responses. Discuss how you would maintain and elevate their brand across various channels, showing that you can be a strong ambassador for them.
