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- Tasks: Manage ICT infrastructure and digital services, ensuring system reliability and user adoption.
- Company: Join an award-winning service supporting vulnerable adults towards independent living.
- Benefits: Enjoy enhanced holidays, sick pay, healthcare support, and flexible working options after 6 months.
- Why this job: Make a real impact in a hands-on role while driving digital innovation and support.
- Qualifications: Degree in Computer Science or IT, 5+ years experience, and strong Microsoft 365 skills required.
- Other info: Office-based for the first 6 months, then hybrid working available.
The predicted salary is between 46000 - 52000 £ per year.
An award winning supported housing and assisted living service is looking for an Information and Communication Technology (ICT) Services Manager to join its team, reporting to and working with the Business Operations Leader and Director, as well as interacting with external and internal stakeholders and service users. The company offers supported housing and services to vulnerable adults who have disadvantaged experiences, helping them towards their journey into independent living and social cohesion. This is a very hands-on role.
Will be managing, primarily, the organisation's ICT infrastructure and IaaS systems, digital services and SaaS platforms. Bridging the gap between technical support and strategic digital delivery by providing ICT support, leading the implementation and optimisation of digital tools, ensuring system reliability and compliance, and driving user adoption through targeted training and continuous improvement.
SALARY ETC:
- £54k to £60k, depending on experience.
- Benefits include enhanced holidays, sick pay, healthcare & wellness support, seasonal ticket loans, breakfast and refreshments, learning and development.
- Permanent, full-time.
- Office based for the first 6 months, then happy with either office based or hybrid working.
- SE London.
- Monday to Friday, office based hours.
REQUIREMENTS:
- Must have full right to work in the UK (unable to offer sponsorship).
- Job related degree such as Computer Science or Information Technology.
- Microsoft 365 certifications including PowerShell management for mailbox permissions.
- Advanced Microsoft Office suite skills with extensive demonstrable experience of Teams, Outlook, Word, Excel and PowerPoint with outstanding IT and digital skills.
- 5+ years experience within a similar role, ideally with some gained in a service, social care, or people orientated industry.
- Essential requirement to have IaaS knowledge and experience, but also with some SaaS knowledge and experience.
- 2nd Line IT Support role in an IT support role, dealing with more complex technical issues and troubleshooting.
- Strong customer service and interpersonal skills with ability to resolve complaints effectively, and communicate with people at varying levels of abilities.
- Training skills to upskill and train employees on company software and IT related matters.
AREAS OF ROLE WILL INCLUDE:
- Strategic Liaison and Support Oversight: Act as the primary liaison between company and the MSP, ensuring user needs are clearly communicated and support is delivered effectively. While 1st, 2nd, and the vast majority of 3rd line support is outsourced, maintain oversight and continuity across all ICT services.
- Technology Enablement and Innovation, supporting the ICT strategy.
- Governance and Compliance.
- Project Ownership and Delivery.
- On-Site Support and Stakeholder Engagement.
- ICT Systems Management and Technical Support (IaaS).
- SaaS Strategy and Selection.
- System Audits and Risk Management.
- Training, Learning & Development.
ICT Services Manager employer: Hire Ground
Contact Detail:
Hire Ground Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Services Manager
✨Tip Number 1
Familiarise yourself with the specific technologies and platforms mentioned in the job description, such as IaaS and SaaS. Being able to discuss your hands-on experience with these systems during networking or interviews will demonstrate your suitability for the role.
✨Tip Number 2
Connect with current or former employees of the company on LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to showcase your training skills by thinking of examples where you've successfully upskilled others in IT-related matters. This will highlight your ability to bridge the gap between technical support and user adoption, a key aspect of the role.
✨Tip Number 4
Stay updated on the latest trends in ICT services, especially those relevant to social care and supported housing. Being knowledgeable about industry advancements will help you stand out as a candidate who is proactive and forward-thinking.
We think you need these skills to ace ICT Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ICT services management, particularly in supported housing or social care. Emphasise your technical skills, certifications, and any experience with IaaS and SaaS platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting vulnerable adults and your understanding of the role's requirements. Mention specific examples of how you've successfully managed ICT infrastructure and improved user adoption in previous roles.
Highlight Relevant Skills: In your application, clearly outline your advanced skills in Microsoft Office and your experience with Microsoft 365 certifications. Include any training skills you possess, as these are crucial for the role.
Showcase Your Interpersonal Skills: Since this role involves liaising with various stakeholders, make sure to highlight your strong customer service and communication skills. Provide examples of how you've effectively resolved complaints and trained others in IT-related matters.
How to prepare for a job interview at Hire Ground
✨Showcase Your Technical Expertise
Make sure to highlight your experience with IaaS and SaaS platforms during the interview. Be prepared to discuss specific projects where you implemented or optimised digital tools, as this will demonstrate your hands-on experience and technical knowledge.
✨Emphasise Customer Service Skills
Given the role's focus on supporting vulnerable adults, it's crucial to showcase your strong customer service and interpersonal skills. Share examples of how you've effectively resolved complaints or communicated with individuals at varying levels of technical ability.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in a technical support context. Think about past experiences where you had to troubleshoot complex issues and be ready to explain your thought process and the outcomes.
✨Demonstrate Training Capabilities
Since training employees on company software is part of the role, prepare to discuss your training methods and any successful initiatives you've led. Highlight how you’ve tailored training to meet the needs of different users, ensuring effective adoption of technology.
