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For Companies At a Glance
- Tasks: Be the go-to person for tenants, ensuring their housing experience is top-notch.
- Company: Join a forward-thinking organization that values tenant satisfaction and community well-being.
- Benefits: Enjoy a 4-day work week with a competitive salary of £30,050.
- Why this job: Make a real difference in people's lives while working in a supportive and engaging environment.
- Qualifications: No specific qualifications required, just a passion for helping others and good communication skills.
- Other info: Work primarily on-site, building relationships and fostering a positive living atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
To provide a high-quality housing management service, ensuring outstanding customer service and service delivery, by being a primary point of contact for tenants. Engage with tenants to provide a responsive efficient housing management service that is consistently excellent for all tenancies. Housing Officers are expected to carry out the vast majority of their duties (70%) at the managed accommodation.
Please note this organisation have a 4 day working week. Monday to Thursday. Paying a salary equivalent to £30 050 for 4 days.
Specific Duties:
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Ensure that accommodation is safe, comfortable and appropriate for the needs of its occupants.
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Check all is compliant with Health & Safety law and good practice by ensuring that the appropriate checks are carried out and records maintained.
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Provide a consistently outstanding service to tenants and residents that demonstrates values and makes a real difference to our tenants’ lives.
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Interview and assess applicants. In particular, ensure that prospective tenants and residents have a positive attitude towards sharing, realistic expectations and awareness of their own obligations towards their housemates and the organisation.
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Engage with tenants and ensure that their views and ideas are taken on board.
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Be proactive in establishing positive relationships, intervene at an early stage in tenant disputes, and deliver a speedy and focused response to anti-social behaviour and other breaches of tenancy.
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Allocate and let void properties. Carry out accompanied viewings and manage the sign-up process, ensuring that all new tenants understand their rights and responsibilities.
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Enforce arrears recovery policy, and procedure including proactive discussions with residents, early intervention, home visits and court/eviction attendance.
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Carry out regular stock condition inspections, health & safety, and service inspections including cleaning and gardening. Be aware of any antisocial behaviour affecting neighbours or our residents and deal with this as per policy.
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Work with tenants to develop priorities for minor works and environmental improvements, with particular reference to décor, communal areas and gardens.
Required skills
- 1
Accommodation
- 1
Checks
- 1
Environmental
- 1
Health
- 1
Housing
- 1
Inspections
- 1
Safety
- 1
Housing Management
Housing Officer employer: Hire Ground
Contact Detail:
Hire Ground Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Housing Officer, especially around tenant engagement and service delivery. Understanding these aspects will help you demonstrate your commitment to providing outstanding customer service during any interactions.
✨Tip Number 2
Highlight any previous experience you have in housing management or customer service roles. Be ready to share specific examples of how you've successfully handled tenant disputes or improved tenant satisfaction in the past.
✨Tip Number 3
Show your proactive approach by discussing how you would engage with tenants to gather their feedback and ideas. This demonstrates your willingness to create a positive living environment and your ability to build strong relationships.
✨Tip Number 4
Research the organization’s values and mission. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is not only qualified but also genuinely invested in making a difference in tenants' lives.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Housing Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in housing management, customer service, or conflict resolution. Use specific examples that demonstrate your ability to engage with tenants and manage properties effectively.
Showcase Your Skills: Clearly outline your skills related to health and safety compliance, inspections, and tenant relations. Mention any certifications or training you have that are relevant to the role, as this will strengthen your application.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your understanding of the organization’s values and mission. Explain why you are passionate about providing outstanding service to tenants and how you can contribute to their community.
How to prepare for a job interview at Hire Ground
✨Show Your Customer Service Skills
Since the role emphasizes outstanding customer service, be prepared to share specific examples of how you've provided excellent service in previous positions. Highlight your ability to engage with tenants and resolve issues effectively.
✨Demonstrate Knowledge of Housing Regulations
Familiarize yourself with health and safety laws related to housing management. Be ready to discuss how you would ensure compliance and maintain records, as this is a crucial part of the job.
✨Emphasize Proactive Communication
The role requires establishing positive relationships with tenants. Prepare to discuss strategies you've used to engage with residents, handle disputes, and encourage feedback to improve service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations, such as dealing with anti-social behavior or managing tenant disputes. Think through potential scenarios and how you would respond to them effectively.