At a Glance
- Tasks: Support and coordinate professional communities, events, and educational initiatives.
- Company: Join a respected membership organisation with a vibrant community.
- Benefits: Competitive salary, hybrid work model, and excellent benefits.
- Other info: Flexible role with opportunities for personal and professional growth.
- Why this job: Make a real impact in member engagement and community development.
- Qualifications: Experience in administration and online community management preferred.
We are recruiting a Community Engagement Officer on behalf of a respected professional membership organisation.
This is an excellent opportunity for an organised, personable and proactive individual to join a busy membership and engagement team, supporting professional communities, committees, working groups and a varied programme of events and educational initiatives.
The successful candidate will enjoy building relationships, facilitating online communities and ensuring the smooth coordination and delivery of membership activities, webinars and events.
The Role
Reporting to the Head of Membership & Engagement, you will provide operational and administrative support across the organisation's committees, working groups, membership communities and programmes.
- Working closely with colleagues and volunteer groups, your responsibilities will include:
- Supporting and coordinating committees, working groups and membership communities, including meeting arrangements, agendas, minute-taking, correspondence and action tracking.
- Managing and moderating online membership communities, welcoming new participants, encouraging discussion and ensuring content is appropriate and engaging.
- Acting as a first point of contact for event and webinar enquiries, managing shared inboxes and responding to member and delegate queries.
- Supporting the end-to-end administration and logistical delivery of webinars and events, including platform setup, speaker liaison, presentation management and live event support.
- Managing post-event feedback surveys, CPD certificates and delegate communications.
- Maintaining event calendars, trackers and relevant website information, ensuring details are accurate and up to date.
- Providing administrative and logistical support for educational programmes, accreditation schemes and other membership initiatives.
- Supporting grant administration, member surveys and other organisational projects.
- Identifying opportunities to improve administrative processes, member communications and the overall experience for volunteers and members.
- Supporting the organisation at conferences and events as required.
We are seeking an experienced administrator or membership professional with excellent organisational, communication and relationship management skills.
You will ideally have
- Experience in online community management or moderation, such as professional forums, membership platforms or online groups.
- A proven background in administration, ideally within a membership, events, committee, community or programme support environment.
- Strong customer service skills, including experience managing shared inboxes and responding to enquiries professionally and efficiently.
- Excellent written and verbal communication skills, including accurate minute-taking, proofreading and correspondence.
- Strong attention to detail and the ability to manage several priorities and deadlines simultaneously.
- The confidence to build relationships with senior professionals, volunteers and a diverse membership community.
- Good IT skills, including Microsoft Office, and the ability to learn new digital systems quickly.
- Basic experience updating website content through a CMS and supporting online event promotion.
- An understanding of GDPR and good data management practices.
Experience of supporting committees and working groups, administering webinars or coordinating events would be advantageous.
Experience within a professional body, learned society or membership organisation would also be beneficial.
Familiarity with platforms such as Discourse, Freshdesk, Typeform, Canva or Kentico would be useful, although experience with equivalent systems will be considered.
You will be a self-starter with a flexible and adaptable approach, able to manage a varied workload independently while working collaboratively with colleagues and volunteers.
You will be personable, enthusiastic and highly organised, with excellent communication skills and the confidence to identify opportunities to improve processes and member services.
This is a varied role offering the opportunity to make a real contribution to member engagement, community development and the delivery of a busy programme of professional activities.
This is a hybrid role, with 2 days a week based in their London office.
Starting salary – 35K plus excellent benefits.
Apply now for immediate consideration
Community Engagement Officer employer: Hire Ground
Join a large, purpose-led not-for-profit organisation that values its employees and fosters a collaborative work culture. With hybrid working options and a focus on employee growth, this role offers the chance to make a meaningful impact while managing high-volume recruitment projects in a vibrant London location. Enjoy competitive pay, a supportive environment, and the opportunity to innovate in your recruitment strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Community Engagement Officer
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Hire Ground.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Hire Ground.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Hire Ground.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Hire Ground. Apply directly through us to stand out!
We think you need these skills to ace Community Engagement Officer
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Hire Ground. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Community Engagement Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Hire Ground
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Hire Ground. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
