At a Glance
- Tasks: Lead a vibrant wellness studio while teaching and managing operations.
- Company: Join a dynamic health and wellness studio focused on client satisfaction.
- Benefits: Enjoy holiday pay, unlimited Pilates classes, discounts, and an annual education bonus.
- Other info: Be part of a supportive team with opportunities for growth and development.
- Why this job: Make a real difference in clients' lives while developing your leadership skills.
- Qualifications: Experience in fitness or wellness management with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a highly organized, client-focused Studio Manager & Lead Instructor to oversee daily studio operations while delivering 20 hours of high-quality instruction each week. This role combines leadership, administration, client management, and team coordination to ensure an exceptional studio experience. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced wellness environment.
Key Responsibilities
- Studio Operations & Management
- Serve as the primary point of contact for all studio-related matters.
- Act as the site Health & Safety Lead, including key-holder responsibilities.
- Maintain overall studio cleanliness and ensure proper upkeep of Reformer beds and equipment.
- Oversee all studio communications, including monitoring and responding to email and Momence messages.
- Class & Schedule Coordination
- Manage the full class schedule (Monday-Sunday), ensuring seamless timetable coverage.
- Coordinate all 1:1 Reformer sessions, scheduling, and instructor assignments.
- Organise cover for staff holidays and instructor absences.
- Manage diary changes, cancellations, and session adjustments.
- Monitor waitlists, moving clients into available slots and ensuring accurate recredits.
- Client & Membership Management
- Oversee all aspects of client membership administration, including block bookings, 1:1 sessions, private sessions, offer packages, renewals, special events, and general enquiries.
- Process client suspensions, cancellations, upgrades, and downgrades in alignment with studio policies.
- Manage client payments, new sales, renewals, failed payments, and follow-up communications.
- Conduct follow-up calls for first-time clients, offer-package buyers, low client/instructor ratings (below 3/5), and non-renewed block packages.
- Sales, Stock & Reporting
- Order and maintain studio stock levels.
- Complete weekly reports covering enquiries, membership changes, attendance, new sales, renewals, and offer performance.
- Support monthly reporting in collaboration with the Area Manager.
- Team Coordination
- Lead monthly team training, meetings, and ongoing communication.
- Manage activity within the studio's WhatsApp team group.
- Serve as the primary point of contact for instructors, offering support as needed.
- Attend at least one class per month led by each instructor for quality assurance and feedback.
Requirements
- Previous experience in fitness, Pilates, yoga, or wellness operations (studio management preferred).
- Strong communication, scheduling, and customer service skills.
- Confident leading a team and maintaining high performance standards.
- Proficient with booking/membership platforms (Momence experience an asset).
- Highly organized, proactive, and committed to elevating the client experience.
Benefits
- Holiday Pay - 4 weeks
- Unlimited Access to MK Reformer Pilates Classes
- 30% discount on all MK products
- Anytime Pilates Membership
- Annual Education Bonus - £250
- Commission Bonus Per Quarter
Studio Manager & Lead Instructor: Wellness Ops Leader in Knutsford employer: Hire Ground Talent
Join a vibrant and supportive wellness community as a Studio Manager & Lead Instructor, where your leadership will directly enhance the client experience in a fast-paced environment. With benefits like unlimited access to MK Reformer Pilates classes, a generous annual education bonus, and a culture that prioritises employee growth and teamwork, this role offers a fulfilling opportunity to make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Studio Manager & Lead Instructor: Wellness Ops Leader in Knutsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness industry and let them know you're on the hunt for a Studio Manager & Lead Instructor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up and shine! Attend local fitness events, workshops, or classes to meet potential employers and showcase your passion for wellness. Engaging with the community can lead to unexpected opportunities and connections.
✨Tip Number 3
Be proactive! If you see a studio you love, don’t wait for them to post a job. Reach out directly, express your interest, and share how you can elevate their client experience. A little initiative can go a long way!
✨Tip Number 4
Apply through our website! We’ve got a range of roles that could be perfect for you. Make sure to tailor your approach to highlight your leadership and client management skills, as these are key for the Studio Manager & Lead Instructor position.
We think you need these skills to ace Studio Manager & Lead Instructor: Wellness Ops Leader in Knutsford
Some tips for your application 🫡
Show Your Passion for Wellness:When writing your application, let your enthusiasm for health and wellness shine through. We want to see how your passion aligns with our studio's mission and values. Share any personal experiences or insights that highlight your commitment to the wellness community.
Tailor Your Experience:Make sure to customise your application to reflect the specific skills and experiences that match the Studio Manager & Lead Instructor role. We’re looking for someone who can juggle multiple tasks, so highlight your organisational skills and any relevant management experience you have.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if necessary to make your key achievements stand out.
Apply Through Our Website:We encourage you to submit your application directly through our website. This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Hire Ground Talent
✨Know Your Studio Inside Out
Before the interview, make sure you’re familiar with the studio's operations and ethos. Research their class offerings, client management systems, and any recent news or updates. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you improved team performance or resolved conflicts. Highlighting your leadership experience will demonstrate that you can manage both staff and clients effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various studio scenarios, like managing a last-minute instructor absence or dealing with a dissatisfied client. Practise your responses to these types of questions so you can showcase your problem-solving skills and proactive approach.
✨Emphasise Your Client-Centric Approach
Since this role is all about enhancing the client experience, come prepared with examples of how you’ve gone above and beyond for clients in previous roles. Discuss your strategies for client retention and satisfaction, as this will align perfectly with the studio's goals.
