At a Glance
- Tasks: Help customers with card queries and provide top-notch support via calls and emails.
- Company: Join a friendly fintech team known for outstanding service and career growth.
- Benefits: Earn £26,455 plus benefits like health insurance, 25 days holiday, and hybrid working.
- Other info: Enjoy a supportive team culture with opportunities for professional development.
- Why this job: Make a real impact by delivering world-class customer service in a dynamic environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 26455 - 27352 £ per year.
Customer Service Executive - Fintech - £26,455 + excellent benefits and career growth This is a great opportunity for a passionate and professional Customer Service Executive / Advisor, to join this consumer based Fintech company, working in a small team.
They are a friendly close-knit team full of super talented, smart, hands-on type of people from interesting backgrounds, achieving outstanding reviews and offer great career development and support as well.
This role is essential to their strategy to offer all customers world class customer service delivered in a personal and professional manner.
It is a front line role and has an essential impact on the company reputation and brand.
This is a busy and demanding role and you must love talking to people, who are sometimes at their worst and like helping solve problems.
You must like learning new skills and systems and willing to take responsibility.
- SALARY ETC
- £26,455, increasing to £27,352 after training and skill / knowledge achievement.
- Excellent benefits such as 25 days holiday BH, Health Insurance, Life Insurance, Pension, Enhanced SMP/SPP, career support and development, etc.
- Hybrid working, with at least 2-days in the office.
- Monday to Friday, 8:30am to 5:30pm.
- City of London - Permanent, full-time
REQUIREMENTS
- Some experience in a similar role / customer service role required.
Whilst exposure to the fintech industry would be great, it is not essential as long as you have a desire to learn.
- Outstanding communication skills, level of English (written and spoken), customer skills and support are essential.
- Is punctual and reliable - works in the office and at home, attends training sessions, team and company work from work days
- Outgoing and enjoys trouble shooting, remaining professional, calm and supportive to customers needs and problems.
- Always demonstrates good, professional communication and a charming phone manner. Writes clear and professionally written emails using high quality English.
- Demonstrates energy, ownership and rapport at all times within each call.
- Listens intently to the customer and seeks to understand, clarifying enquiries as per training and follows established protocols at all times
- Calm and composed under pressure
- Brings energy and a positive attitude to each call and ownership to each client interaction
- JOB SUMMARY
- Resolve card queries and issues as they arise.
- Answer calls and respond to emails promptly and effectively.
- Demonstrate ability to use technical systems to resolve straightforward issues.
- Respond to all enquiries and redirect customers promptly where needed.
- Be organised and demonstrate good attention to detail and high accuracy levels.
- To talk to clients and be the face of the company - always leaving a good impression of the company brand and reputation for excellent customer service.
- #J-18808-Ljbffr
Customer Service Executive in London employer: Hire Ground Ltd
Join a dynamic team in the heart of Central London, where we value flexibility and support for our temporary staff. With competitive hourly rates and opportunities for both short-term and long-term placements, we foster a collaborative work culture that encourages professional growth and development. Experience the unique advantage of working in a vibrant city, with diverse roles across various sectors that make every day exciting and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hire Ground Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hire Ground Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hire Ground Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hire Ground Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hire Ground Ltd!
How to prepare for a job interview at Hire Ground Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
