At a Glance
- Tasks: Be the go-to person for members, enhancing their experience and engagement.
- Company: Join a leading London-based Institute with a friendly team.
- Benefits: Earn £17.25 per hour, work remotely, and enjoy flexible hours.
- Other info: This is a temporary role for 6 months with great career insights.
- Why this job: Make a real difference in member communities while developing your skills.
- Qualifications: Proactive attitude and strong communication skills are essential.
The predicted salary is between 17.25 - 17.25 £ per hour.
Customer Service Officer Remote.
Temping for 6 months.
Paying £17.25 per hour.
Working 35 hours per week We are seeking a proactive and customer-focused Customer Service Membership Officer to join a friendly Relationship team.
Acting as a key link between members, volunteers and internal departments.
You will play an important role in delivering an outstanding membership experience, supporting member communities and ensuring members maximise the value of their membership.
Working for a leading London based Institute.
This role is entirely remote.
Key Responsibilities Serve as a central point of contact for members.
Support activities that promote membership benefits.
Encourage member engagement, improve retention and contribute to membership growth.
Provide regular and effective communication with members.
Work closely with teams across Membership Operations, Events, Professional Development, Marketing, Communications and Membership Acquisition to support end-to-end membership journeys and processes.
Support volunteer leadership teams through recruitment, onboarding, planning, communications, event coordination, performance monitoring, reporting and attendance at meetings and events.
Maintain accurate records, documentation and CRM data relating to member communities and volunteer activities.
Assist with ad hoc proje...
