At a Glance
- Tasks: Support and troubleshoot Randox products for global customers, providing expert advice and training.
- Company: Join Randox, a leader in quality control and clinical chemistry solutions.
- Benefits: Full-time role with competitive salary and opportunities for international travel.
- Other info: Dynamic work environment with potential for career growth and development.
- Why this job: Make a real difference by helping laboratories worldwide with innovative solutions.
- Qualifications: Strong problem-solving skills and a passion for customer support.
The predicted salary is between 33750 - 41250 £ per year.
Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required.
Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL.
Contract Offered: Full-time, Permanent
Working Hours / Shifts: 40 hours per week, Monday to Friday from 08.40 to 17.20 or longer days Monday to Thursday with a half day on a Friday.
Right to Work Requirement: Please note that this role requires candidates to have the legal right to work in the UK for a minimum of 12 months from the application date. This is to ensure completion of our 9-month probationary period and for any potential sponsorship decisions to be considered. Unfortunately, we are unable to offer visa sponsorship at the point of hire.
What does this involve? This role is responsible for providing support and troubleshooting to the end users of Randox products. This role is a desk based scientist role, supporting laboratories but will not involve lab work. The main duties of the role include:
- Providing technical and applications support for all Randox reagent and quality control materials
- Handling and troubleshooting of technical customer queries from local and international locations.
- Provision of product information and advice on the application of Randox procedures.
- Review and analysis of performance data and comparative studies.
- Provide product and instrument training to international staff
- Use of query-logging software to record and monitor the status of customer and internal queries.
- Development of a high degree of product knowledge covering all Randox product groups.
- Travel internationally when required, to customer sites to deal with customer queries.
Technical Support Scientist employer: HIRANI
HIRANI is an exceptional employer located in Belfast, offering a dynamic work culture that fosters innovation and collaboration in the healthcare sector. Employees benefit from comprehensive professional development opportunities and a supportive environment that encourages growth and creativity, making it an ideal place for those passionate about leveraging Data and AI to drive meaningful change in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Scientist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HIRANI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HIRANI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Scientist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HIRANI:Your cover letter is your chance to shine! Tell us why you want to work at HIRANI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HIRANI!
How to prepare for a job interview at HIRANI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
