At a Glance
- Tasks: Lead and train a team to deliver top-notch customer service and boost sales.
- Company: Join HiQ Tyres & Autocare, a dynamic player in the automotive industry.
- Benefits: Enjoy uncapped bonuses, generous discounts, and 30 days holiday.
- Other info: Great career growth opportunities and training courses available.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Retail experience with supervisory skills and a passion for customer service.
The predicted salary is between 25000 - 28000 £ per year.
What you will be doing as an Assistant Centre Manager:
- Leading and training the team to provide excellent customer service
- Ensuring the team is effective and productive
- Working with the team, peers, and store manager to improve the business
- Dealing with breakdown calls
- Maximising profit and turnover
- Assisting the store’s manager with costs, margins and cash collection
- Planning to deliver KPIs and empowering the team to deliver
- Planning key merchandising activity in a timely manner and ensuring stock management routines are in place
- Building relationships with customers and local traders
- Proactive interactions with customers
- Supporting the store manager to ensure all store colleagues are adhering to health and safety policies and procedures
- Carrying out administration duties as required within the store
- Undertaking any additional duties (within reason) for the efficient running of the store
What you will need:
- Experience within the retail sector with a minimum of 2 years' supervisory experience
- Commercial awareness
- Passionate about improving performance and sales, and delivering a high standard of customer service
- Able to build positive and effective professional relationships
- Experience within a fast-fit car centre or a recognised vehicle franchise dealership
- Strong mechanical knowledge with hands-on experience using hand tools and power tools
Benefits for working with us:
- Uncapped monthly bonus structure
- Generous employee discounts on all HiQ Group services
- Training courses for EV & Hybrid, MOT Testing License, and REACT Training
- Company Sick Pay
- Refer a friend scheme
- 30 days holiday inclusive of bank holidays
- Ad hoc incentives and industry related days out
HiQ Tyres & Autocare has an exciting new opportunity for a Commercial Assistant Centre Manager to join the team in our Brandon Centre. The role is offered on a full-time permanent basis, Monday – Friday 8:30am – 5:30pm – half a day finish on a Saturday, salary depending on experience.
Assistant Centre Manager - Commercial employer: Hiqonline
HiQ Tyres & Autocare is an exceptional employer that prioritises employee development and a supportive work culture. With generous benefits including an uncapped bonus structure, extensive training opportunities, and a focus on teamwork, employees are empowered to excel in their roles while enjoying a healthy work-life balance in the vibrant community of Brandon. Join us to be part of a dynamic team dedicated to delivering outstanding customer service and driving business success.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Centre Manager - Commercial
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hiqonline, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hiqonline!
We think you need these skills to ace Assistant Centre Manager - Commercial
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hiqonline, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hiqonline and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hiqonline that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hiqonline
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
