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- Tasks: Lead and motivate a team in delivering top-notch automotive services.
- Company: Join HiQ Tyres & Autocare, part of the respected Goodyear family.
- Benefits: Enjoy uncapped bonuses, generous discounts, and 30 days holiday.
- Why this job: Be part of a dynamic team driving operational excellence and customer satisfaction.
- Qualifications: Experience in managing automotive teams and strong leadership skills required.
- Other info: Training opportunities for EV & Hybrid, plus a supportive family-like culture.
The predicted salary is between 36000 - 60000 £ per year.
HiQ Tyres & Autocare has an exciting new opportunity for a Relief Centre Manager to join the team in the West Midlands area.
The role is offered on a full-time permanent basis, Monday – Friday 8:30am – 5:30pm. No Saturday may be required 08.30 to 12.30.
Excellent salary depending on experience.
Relevant hands-on technical experience is a prerequisite. Ideally from a \’Fast-Fit\’ or similar background.
We are looking for a dynamic and experienced Manager to support a team of automotive technical professionals. If you\’re passionate about the automotive industry, driving operational excellence, and delivering exceptional customer experiences, this is an exciting opportunity for you!
What you will be doing as a Relief Centre Manager:
- Lead, manage, and motivate a team of automotive technical staff, ensuring they are adequately resourced and skilled to meet Company and customer objectives.
- Foster a high-performance, harmonized culture where achievements are celebrated, and underperformance is effectively managed.
- Ensure that operational performance consistently meets Company and customer KPIs (Key Performance Indicators) and SLAs (Service Level Agreements).
- Oversee stores costs and margins, driving improvements where necessary.
- Maximise profit and turnover through effective resource management and operational excellence.
- Set clear objectives for each department, with planning and execution to ensure targets are met efficiently and effectively.
- Develop and deliver strategies that align with the Company\’s broader objectives, ensuring business goals are consistently achieved.
- Support the Company in achieving consistently high levels of customer satisfaction and building strong customer relationships.
- Plan and coordinate key merchandising activities, ensuring robust stock management routines are in place.
What you will need:
- Proven experience in managing technical automotive teams in a fast-paced environment.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Solid understanding of operational performance management and KPIs.
- Experience in managing costs, margins, and maximising profitability.
- Strong strategic thinking and project management skills.
- Excellent communication and relationship-building skills with customers and internal stakeholders.
- Ability to plan, execute, and ensure operational efficiency across multiple departments.
Benefits for working with us:
- We treat our employees like family and provide training and career opportunities.
- Uncapped monthly bonus structure.
- Generous employee discounts on all HiQ Group services.
- Training courses for EV & Hybrid, MOT Testing License, and REACT Training.
- Company Sick Pay.
- Refer a friend scheme.
- 30 days holiday inclusive of bank holidays.
- Ad hoc incentives and industry related days out.
- Reward Gateway (Massive discounts on groceries, high street retailers and many more).
HiQ Tyres & Autocare is owned by Goodyear, a well-known and respected brand in the automotive industry. As we continue to expand our retail stores, we offer job security, career progression, and a brand you can be proud to work for.
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Relief Centre Manager - Automotive Service & Repair employer: HiQ Tyres and Autocare
Contact Detail:
HiQ Tyres and Autocare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Centre Manager - Automotive Service & Repair
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive industry, especially in fast-fit services. This knowledge will not only help you during interviews but also demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the automotive sector, particularly those who have experience in management roles. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved operational performance in previous roles. Highlighting your leadership skills and strategic thinking will set you apart from other candidates.
✨Tip Number 4
Research HiQ Tyres & Autocare's values and recent achievements. Tailoring your conversation to align with their goals and demonstrating your understanding of their business will show that you're genuinely interested in the position.
We think you need these skills to ace Relief Centre Manager - Automotive Service & Repair
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant hands-on technical experience in the automotive industry, especially if you have a background in 'Fast-Fit' or similar environments. Emphasise your leadership skills and any achievements in managing teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to drive operational excellence. Mention specific examples of how you've motivated teams and improved performance in previous roles.
Highlight Key Skills: In your application, clearly outline your strong strategic thinking, project management skills, and understanding of KPIs. Use bullet points to make these stand out and ensure they align with the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial role.
How to prepare for a job interview at HiQ Tyres and Autocare
✨Show Your Passion for the Automotive Industry
Make sure to express your enthusiasm for the automotive sector during the interview. Share specific experiences that highlight your passion and how it drives your work ethic, especially in managing teams and delivering exceptional customer service.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led and motivated teams in previous roles. Discuss your approach to fostering a high-performance culture and how you handle underperformance, as this is crucial for the Relief Centre Manager position.
✨Understand Operational Performance Metrics
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the automotive industry. Be ready to discuss how you've managed operational performance in the past and how you plan to ensure targets are met in this role.
✨Prepare for Scenario-Based Questions
Anticipate questions that may require you to solve hypothetical problems related to team management, cost control, or customer satisfaction. Practising these scenarios will help you articulate your strategic thinking and project management skills effectively.
