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- Tasks: Lead and train a team while ensuring excellent customer service in an automotive repair centre.
- Company: Join HiQ Tyres & Autocare, part of the respected Goodyear brand, known for quality and reliability.
- Benefits: Enjoy uncapped bonuses, generous discounts, 30 days holiday, and career training opportunities.
- Why this job: Be part of a supportive family-like culture with opportunities for growth and hands-on experience.
- Qualifications: Must have mechanical experience and at least 2 years in a supervisory role within automotive retail.
- Other info: Flexible working hours with half-day Saturdays and exciting industry-related outings.
The predicted salary is between 28800 - 43200 £ per year.
HiQ Tyres & Autocare has an exciting new opportunity for an Assistant Centre Manager to join the team in our Coventry Centre. The role is offered on a full-time permanent basis, Monday – Friday 8:30am – 5:30pm – half a day finish on a Saturday.
Salary Negotiable depending on experience.
What you will be doing as an Assistant Centre Manager:
- Leading and training the team to provide excellent customer service
- Hands on help in the workshop when required
- Ensuring the team is effective and productive
- Working with the team, peers, and store manager to improve the business
- Maximising profit and turnover
- Assist the store’s manager with costs, margins and cash collection
- Planning to deliver KPIs and empowering the team to deliver
- Planning key merchandising activity in a timely manner and ensuring stock management routines are in place
- Building relationships with customers and local traders
- Proactive interactions with customers
- Supporting the store manager to ensure all store colleagues are adhering to health and safety policies and procedures
- Carry out MOT inspection to defined standards
- To carry out administration duties as required within the store.
- To undertake any additional duties (within reason) for the efficient running of the Store.
What you will need:
- Mechanical experience
- Experience within the automotive retail sector with a minimum of 2 years\’ supervisory experience
- Passionate about improving performance and sales, and delivering a high standard of customer service
- Able to build positive and effective professional relationships
- Experience within a in a fast-fit car centre or a recognised vehicle franchise dealership.
- Strong mechanical knowledge with hands-on experience using hand tools and power tools.
Benefits for working with us:
- We treat our employees like family and provide training and career opportunities.
- Uncapped monthly bonus structure.
- Generous employee discounts on all HiQ Group services.
- Training courses for EV & Hybrid, MOT Testing License, and REACT Training.
- Company Sick Pay.
- Refer a friend scheme.
- 30 days holiday inclusive of bank holidays.
- Ad hoc incentives and industry related days out.
- Reward Gateway (Massive discounts on groceries, high street retailers and many more).
HiQ Tyres & Autocare is owned by Goodyear, a well-known and respected brand in the automotive industry. As we continue to expand our retail stores, we offer job security, career progression, and a brand you can be proud to work for.
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Assistant Centre Manager - Automotive Repair and Service employer: HiQ Tyres and Autocare
Contact Detail:
HiQ Tyres and Autocare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Centre Manager - Automotive Repair and Service
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive repair and service industry. This knowledge will not only help you during interviews but also demonstrate your passion for the field, which is crucial for a role like Assistant Centre Manager.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who have experience in fast-fit car centres or vehicle franchise dealerships. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved team performance and customer service in previous roles. Highlighting your hands-on experience and leadership skills will set you apart from other candidates.
✨Tip Number 4
Research HiQ Tyres & Autocare and understand their values and services. Tailoring your conversation to align with their mission and demonstrating your enthusiasm for contributing to their success can make a strong impression.
We think you need these skills to ace Assistant Centre Manager - Automotive Repair and Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive sector, especially any supervisory roles. Emphasise your mechanical knowledge and hands-on experience with tools, as these are crucial for the Assistant Centre Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and improving performance. Mention specific examples from your past roles where you successfully led a team or improved sales, as this aligns with the job requirements.
Highlight Relevant Skills: In your application, clearly outline skills that match the job description, such as team leadership, customer relationship building, and knowledge of health and safety policies. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important in a managerial role.
How to prepare for a job interview at HiQ Tyres and Autocare
✨Show Your Mechanical Knowledge
Make sure to highlight your mechanical experience during the interview. Be prepared to discuss specific tools and techniques you've used in previous roles, as this will demonstrate your hands-on expertise and suitability for the Assistant Centre Manager position.
✨Emphasise Customer Service Skills
Since the role involves leading a team to provide excellent customer service, be ready to share examples of how you've successfully managed customer interactions in the past. This could include resolving complaints or building relationships with clients.
✨Discuss Team Leadership Experience
As a potential leader, it's crucial to convey your supervisory experience. Talk about how you've motivated and trained teams in previous jobs, and provide examples of how you’ve improved team performance and productivity.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-life situations in the workshop. Think of examples where you've had to make quick decisions or manage conflicts effectively.
