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- Tasks: Lead and train a team to deliver top-notch customer service and boost business performance.
- Company: Join HiQ Tyres & Autocare, part of the respected Goodyear brand in the automotive industry.
- Benefits: Enjoy uncapped bonuses, generous discounts, 30 days holiday, and career training opportunities.
- Why this job: Be part of a supportive family-like culture with real impact on customer satisfaction and business growth.
- Qualifications: 2+ years in automotive supervision, strong mechanical skills, and a passion for customer service required.
- Other info: Flexible working hours with half-day Saturdays and exciting industry-related outings.
The predicted salary is between 28800 - 43200 £ per year.
HiQ Tyres & Autocare has an exciting new opportunity for an Assistant Centre Manager to join the team at HiQ Tyres and Autocare, in our Bedford Centre.
The role is offered on a full-time permanent basis, Monday – Friday 8:30am – 5:30pm – half a day finish on a Saturday.
Salary negotiable depending on experience.
What you will be doing as an Assistant Centre Manager:
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Leading and training the team to provide excellent customer service
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Ensuring the team is effective and productive
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Working with the team, peers, and store manager to improve the business
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Maximising profit and turnover
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Assist the store\’s manager with costs, margins and cash collection
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Planning to deliver KPIs and empowering the team to deliver
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Planning key merchandising activity in a timely manner and ensuring stock management routines are in place
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Building relationships with customers and local traders
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Proactive interactions with customers
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Supporting the store manager to ensure all store colleagues are adhering to health and safety policies and procedures
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To carry out administration duties as required within the store.
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To undertake any additional duties (within reason) for the efficient running of the Store.
What you will need:
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Experience within the automotive sector with a minimum of 2 years\’ supervisory experience
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Passionate about improving performance and sales, and delivering a high standard of customer service
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Able to build positive and effective professional relationships
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Experience within a in a fast-fit car centre or a recognised vehicle franchise dealership.
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Strong mechanical knowledge with hands-on experience using hand tools and power tools.
Benefits for working with us:
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We treat our employees like family and provide training and career opportunities.
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Uncapped monthly bonus structure.
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Generous employee discounts on all HiQ Group services.
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Training courses for EV & Hybrid, MOT Testing License, and REACT Training.
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Company Sick Pay.
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Refer a friend scheme.
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30 days holiday inclusive of bank holidays.
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Ad hoc incentives and industry related days out.
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Reward Gateway (Massive discounts on groceries, high street retailers and many more).
HiQ Tyres & Autocare is owned by Goodyear, a well-known and respected brand in the automotive industry. As we continue to expand our retail stores, we offer job security, career progression, and a brand you can be proud to work for.
#HP
Assistant Centre Manager employer: HiQ Tyres and Autocare
Contact Detail:
HiQ Tyres and Autocare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Centre Manager
✨Tip Number 1
Familiarise yourself with the automotive service sector, especially in fast-fit car centres or vehicle franchise dealerships. Understanding the specific challenges and customer expectations in this environment will help you stand out during discussions.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully trained and motivated a team in the past. Be ready to discuss how you can empower others to achieve KPIs and improve overall performance.
✨Tip Number 3
Build a solid understanding of HiQ Tyres & Autocare's values and services. Being able to articulate how your personal values align with theirs will demonstrate your commitment to their mission and culture.
✨Tip Number 4
Prepare to discuss your mechanical knowledge and hands-on experience with tools. Being able to confidently talk about your technical skills will show that you're not just a manager but also someone who understands the core operations of the business.
We think you need these skills to ace Assistant Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive service sector, particularly any supervisory roles. Emphasise your skills in customer service and team leadership, as these are crucial for the Assistant Centre Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving performance and sales. Mention specific examples of how you've successfully led a team or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline your mechanical knowledge and hands-on experience with tools. This will demonstrate your capability to manage the technical aspects of the role effectively.
Show Enthusiasm for the Company: Research HiQ Tyres & Autocare and express your enthusiasm for their values and mission in your application. Mention how you align with their focus on customer service and team development.
How to prepare for a job interview at HiQ Tyres and Autocare
✨Show Your Leadership Skills
As an Assistant Centre Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully trained and motivated others to achieve excellent customer service.
✨Demonstrate Your Industry Knowledge
With a strong mechanical background being essential, make sure to highlight your hands-on experience with tools and your understanding of the automotive service sector. This will show that you are not only a manager but also knowledgeable in the field.
✨Prepare for Situational Questions
Expect questions about how you would handle specific scenarios, such as improving team productivity or dealing with customer complaints. Think of examples from your past experiences that showcase your problem-solving skills and ability to build relationships.
✨Express Your Passion for Customer Service
HiQ Tyres & Autocare values high standards of customer service. Be ready to share your thoughts on what excellent customer service looks like and how you plan to instil this within your team.
