At a Glance
- Tasks: Welcome guests, provide information, and ensure a memorable experience at the Hippodrome Casino.
- Company: Join London's iconic entertainment and gaming destination with a vibrant atmosphere.
- Benefits: Earn £700-£1000+ monthly, enjoy discounts, and access mental health support.
- Other info: Flexible shifts, great career growth, and a dynamic work environment await you.
- Why this job: Be the face of hospitality and create unforgettable moments for guests.
- Qualifications: Customer service experience and a passion for exceptional service are essential.
The predicted salary is between 8400 - 12000 £ per month.
The Hippodrome Casino is London’s most iconic entertainment and gaming destination, renowned for its vibrant atmosphere, exceptional service, and world-class hospitality. We are committed to creating memorable experiences for every guest, every time and as our newHost Concierge you will provide that ever important warm and welcoming atmosphere for our guests. This position has become available to provide cover during a period of maternity leave.
Key Responsibilities:
- Greet and assist guests upon arrival, offering a friendly and professional welcome.
- Provide information about the Hippodrome Casino andits facilities, events, and promotions.
- Provide tours of the Hippodrome to guests, providing detailed information about the richhistory of the building.
- Handle guest enquiries, reservations, and special requests efficiently.
- Liaise with gaming, hospitality, and security teams to ensure a smooth guest experience.
- Anticipate guest needs and deliver personalised service.
- Cloakroom Responsibilities- managing the three cloakrooms, including checking in and out coats, bags, umbrellas, and other guest belongings.
- Answering phone calls and responding to emails.
- Assisting customers through various communication platforms.
- Creating and processing membership registrations.
- Supporting sales in the merchandise shop.
- Managing lost property and other related responsibilities outlined in the job description.
- Handling multiple tasks efficiently and managing challenging situations in a professional manner.
What We’re Looking For:
- Previous experience in a customer-facing or concierge role, ideally within hospitality or luxury environments. At least one years’ experience would be an advantage.
- Outstanding communication and interpersonal skills.
- A genuine passion for delivering exceptional service.
- Ability to multitask and remain calm under pressure.
- Strong problem-solving skills and attention to detail.
- Strong IT skills.
- Flexibility to work a shift pattern that includes nights and weekends.
- You must be over 18 years of age.
What We Offer:
- Tronc which pays between£700-£1000+ per month
- 50% discount in the Hippodrome Casino's restaurants & bars
- 30% off Magic Mike Live tickets for friends and family
- Enhanced maternity & paternity pay
- Mental health and wellbeing support through our Employee Assistance Programme
- Access to discounts for many retailers, leisure, food and entertainment establishments
- Season ticket loans
- Salary exchange Cycle to Work & Tusker electric vehicle schemes
- Excellent foreign exchange rates
- Life assurance
- Company pension
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Host Concierge employer: Hippodrome Casino Limited (trading as The Hippodrome Casino)
The Hippodrome Casino is an exceptional employer, offering a vibrant work environment in the heart of London’s entertainment scene. As a Host Concierge, you will be part of a dedicated team that prioritises outstanding guest experiences, with opportunities for personal growth and development. Enjoy competitive benefits, including generous discounts, mental health support, and a commitment to employee wellbeing, making it a rewarding place to build your career.
Contact Details:
Hippodrome Casino Limited (trading as The Hippodrome Casino) Recruitment Team
