At a Glance
- Tasks: Deliver exceptional service to guests in a vibrant casino environment.
- Company: Join our dynamic gaming-focused hospitality team at the Grand Casino.
- Benefits: Enjoy discounts, mental health support, and a company pension.
- Other info: Flexible shifts and opportunities for personal growth in a fun setting.
- Why this job: Be part of an exciting atmosphere while making guests feel valued.
- Qualifications: Experience in waiting or service, with a passion for great customer care.
The predicted salary is between 11.7 - 14.3 £ per hour.
We are looking for enthusiastic and customer-focusedwaiting staffto join our gaming-focused hospitality team serving in our Grand Casino and the Poker Deck.
You’ll be delivering exceptional service to our playing customers, ensuring every guest feels welcomed, valued, and well looked after.
Key Responsibilities
- Provide attentive and friendly service to players.
- Work collaboratively with gaming management teams to ensure smooth service.
- Take orders accurately and deliver food and drinks promptly.
- Handle guest enquiries and resolve any issues with professionalism.
What We’re Looking For
- A years’ waiting or sevrice experience, particularly in a casino would be an advantage.
- A positive attitude and passion for delivering great service.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure in a busy environment.
- Flexibility to work night shifts and weekends.
- Be over 18 years of age.
What We Offer
- Inclusion in the department tronc.
- 50% discount in the Hippodrome Casino's restaurants & bars.
- 30% off Magic Mike Live tickets for friends and family.
- Enhanced maternity & paternity pay.
- Mental health and wellbeing support through our Employee Assistance Programme.
- Access to discounts for many retailers, leisure, food and entertainment establishments.
- Season ticket loans.
- Salary exchange Cycle to Work & Tusker electric vehicle schemes.
- Excellent foreign exchange rates.
- Life assurance.
- Company pension.
- #J-18808-Ljbffr
Casino Floor and Poker Waiting Staff employer: Hippodrome Casino Limited (trading as The Hippodrome Casino)
At the Hippodrome Casino, we pride ourselves on being an exceptional employer that values passion and skill in our team members. As a Bartender, you'll enjoy a vibrant work culture that encourages creativity and collaboration, alongside fantastic benefits such as generous discounts, mental health support, and opportunities for personal growth. Join us in creating memorable experiences for our guests while working in one of London's most iconic venues.
Contact Details:
Hippodrome Casino Limited (trading as The Hippodrome Casino) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casino Floor and Poker Waiting Staff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hippodrome Casino Limited (trading as The Hippodrome Casino). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hippodrome Casino Limited (trading as The Hippodrome Casino)
Don't be shy about reaching out to Hippodrome Casino Limited (trading as The Hippodrome Casino) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casino Floor and Poker Waiting Staff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hippodrome Casino Limited (trading as The Hippodrome Casino) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hippodrome Casino Limited (trading as The Hippodrome Casino)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
