About the Role:
We are seeking a Clinical Customer Success Executive with a strong clinical and corporate background to join our team. This role leverages your medical expertise to drive client satisfaction and successful adoption of Hippocratic AI’s solutions. This role will partner with and report to the Chief Medical Officer. While this is a remote role, it requires regular travel (up to 5 days a week) to client locations in London and regular in-office collaboration in Palo Alto, CA.
Responsibilities:
Build and maintain strong relationships with healthcare executives and clinical leadership, serving as a trusted medical advisor.
Lead end-to-end product implementations, ensuring alignment with physician workflows and clinical decision-making processes.
Provide clinical expertise to inform strategic decisions, particularly in areas such as diagnostic support and patient outcomes.
Train clinical leaders on the use of Hippocratic AI solutions to address complex medical scenarios.
Identify and advocate for advanced clinical use cases of AI technology to enhance care delivery and improve operational outcomes.
Collaborate with internal teams (sales, product, engineering) to translate client feedback into impactful product enhancements.
Define and track success metrics, including clinical outcome improvements, adoption rates, and operational efficiencies.
Travel extensively to client sites to engage with physician teams and participate in in-office strategy discussions in Palo Alto.
Qualifications
Must-Have :
Active Medical Doctor (MD) license
5 years minimum of clinical experience
Proven success in customer-facing roles, such as customer success,
Remote Clinical Customer Success Executive (London, UK) in Portsmouth employer: Hippocratic AI
Hippocratic AI is an exceptional employer that values the integration of clinical expertise with innovative technology, fostering a collaborative work culture that prioritises employee growth and satisfaction. With opportunities for meaningful engagement in the healthcare sector and the flexibility of remote work combined with dynamic in-person collaboration in London and Palo Alto, employees are empowered to make a significant impact on patient outcomes while enjoying a supportive environment that champions professional development.
Some tips for your application 🫡
Show Off Your Clinical Expertise:Make sure to highlight your medical background and experience in your application. We want to see how your clinical knowledge can drive client satisfaction and help us implement our solutions effectively.
Tailor Your Application:Don’t just send a generic CV and cover letter! We love it when applicants customise their materials to reflect the specific requirements of the Clinical Customer Success Executive role. Show us how you fit the bill!
Highlight Your Communication Skills:Since this role involves building relationships with healthcare executives, it's crucial to demonstrate your strong communication skills. Use examples from your past experiences to illustrate how you've successfully engaged with clients or teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
