Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive client satisfaction and implement AI solutions in healthcare settings.
- Company: Join Hippocratic AI, a leader in innovative healthcare technology.
- Benefits: Enjoy remote work flexibility with travel opportunities and collaboration in Palo Alto.
- Why this job: Make a real impact in healthcare while working with cutting-edge AI technology.
- Qualifications: Must be an active MD with 5+ years of clinical experience and strong communication skills.
- Other info: Extensive travel required to engage with clients and enhance healthcare delivery.
The predicted salary is between 43200 - 72000 £ per year.
About the Role:
We are seeking a Clinical Customer Success Executive with a strong clinical and corporate background to join our team. This role leverages your medical expertise to drive client satisfaction and successful adoption of Hippocratic AI’s solutions. This role will partner with and report to the Chief Medical Officer. While this is a remote role, it requires regular travel (up to 5 days a week) to client locations in London and regular in-office collaboration in Palo Alto, CA.
Responsibilities:
-
Build and maintain strong relationships with healthcare executives and clinical leadership, serving as a trusted medical advisor.
-
Lead end-to-end product implementations, ensuring alignment with physician workflows and clinical decision-making processes.
-
Provide clinical expertise to inform strategic decisions, particularly in areas such as diagnostic support and patient outcomes.
-
Train clinical leaders on the use of Hippocratic AI solutions to address complex medical scenarios.
-
Identify and advocate for advanced clinical use cases of AI technology to enhance care delivery and improve operational outcomes.
-
Collaborate with internal teams (sales, product, engineering) to translate client feedback into impactful product enhancements.
-
Define and track success metrics, including clinical outcome improvements, adoption rates, and operational efficiencies.
-
Travel extensively to client sites to engage with physician teams and participate in in-office strategy discussions in Palo Alto.
Qualifications
Must-Have :
-
Active Medical Doctor (MD) license
-
5 years minimum of clinical experience
-
Proven success in customer-facing roles, such as customer success, account management, or healthcare leadership.
-
Strong background in project management.
-
Strong communication and leadership skills.
-
Ability to travel extensively
Preferred:
-
Experience with AI or technology integration in healthcare.
-
Advanced understanding of healthcare workflows, compliance, and clinical outcomes.
-
3+ years in corporate or health technology roles
#J-18808-Ljbffr
Clinical Customer Success Executive (London, UK) employer: Hippocratic AI
Contact Detail:
Hippocratic AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Customer Success Executive (London, UK)
✨Tip Number 1
Network with professionals in the healthcare and AI sectors. Attend industry conferences or webinars where you can meet potential colleagues or clients. Building these connections can give you insights into the role and may even lead to referrals.
✨Tip Number 2
Familiarise yourself with Hippocratic AI’s solutions and their impact on clinical workflows. Understanding how their technology integrates into healthcare will allow you to speak confidently about its benefits during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in customer-facing roles, particularly how you've successfully managed client relationships and implemented solutions. Be ready to share specific examples that highlight your clinical expertise and project management skills.
✨Tip Number 4
Stay updated on the latest trends in AI and healthcare technology. Being knowledgeable about current advancements will not only impress interviewers but also demonstrate your commitment to enhancing patient outcomes through innovative solutions.
We think you need these skills to ace Clinical Customer Success Executive (London, UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your clinical experience and any customer-facing roles you've held. Emphasise your project management skills and any relevant experience with AI or technology integration in healthcare.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your background as a Medical Doctor aligns with the responsibilities of the Clinical Customer Success Executive. Mention specific examples of how you've successfully engaged with healthcare executives or led product implementations.
Highlight Relevant Skills: Clearly outline your communication and leadership skills in your application. Provide examples of how you've built relationships with clinical leadership and contributed to strategic decisions in previous roles.
Showcase Your Understanding of Healthcare Workflows: Demonstrate your advanced understanding of healthcare workflows and compliance in your application. Discuss any experiences where you have improved clinical outcomes or operational efficiencies through your work.
How to prepare for a job interview at Hippocratic AI
✨Showcase Your Clinical Expertise
Make sure to highlight your medical background and clinical experience during the interview. Be prepared to discuss specific cases where you've successfully implemented solutions or improved patient outcomes, as this will demonstrate your capability to drive client satisfaction.
✨Understand the Product Inside Out
Familiarise yourself with Hippocratic AI’s solutions before the interview. Knowing how their products align with clinical workflows and decision-making processes will allow you to speak confidently about how you can help clients adopt these technologies effectively.
✨Demonstrate Strong Communication Skills
As a Clinical Customer Success Executive, you'll need to communicate complex medical information clearly. Practice articulating your thoughts on clinical scenarios and how AI can enhance care delivery, ensuring you can convey your ideas succinctly and effectively.
✨Prepare for Travel Discussions
Since the role requires extensive travel, be ready to discuss your availability and willingness to travel. Highlight any previous experiences where you managed travel effectively while maintaining strong client relationships, as this will show your commitment to the role.