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Hippo

Senior Service Designer

Leeds Full-Time 36000 - 60000 £ / year (est.) No home office possible

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At a Glance

Tasks: Lead strategic planning and design for client services, ensuring user needs are met.
Company: Hippo is a digital services partner focused on human-centred design and impactful solutions.
Benefits: Enjoy flexible work options, 25 days holiday, and a range of corporate perks.
Why this job: Join a diverse team that values innovation and offers growth opportunities in service design.
Qualifications: Expertise in service design, Agile methodology, and experience with senior stakeholders required.
Other info: Remote work flexibility and relocation support available for candidates across the UK.

The predicted salary is between 36000 - 60000 £ per year.

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This range is provided by Hippo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About The Role
Hippo is recruiting for senior consultants in service design . Service designers take a holistic approach to evaluating our client’s business ecosystem and lead the strategic planning for our client’s services. You’ll co-create new service propositions or evolve existing services and manage relationships between different groups. You’re a champion of user-centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design.
What You’ll Do
As a senior consultant in service design , you’ll be seen by the client project team and senior client stakeholders as a trusted expert in your field. You may perform the role of a service delivery lead overseeing Hippo’s project delivery team. Depending on the size, complexity, and needs of the project, you will manage various dependencies across teams and departments.
You will support the team in delivering at pace by working effectively across organisational, technical, and situational boundaries and translating concepts into tangible deliverables for the team to execute on.
Contributing to the service design Community of Practice, you may also be a line manager. Hippo will provide exciting opportunities to share your expertise to influence clients and team members and to develop as a leader.
Please note, we are looking for candidates who are looking for growth at this level (senior), therefore the advertised salary band is the lower end of our full banding for this level of position, allowing for progression in the role.
Key Responsibilities

Lead strategic planning for the client’s service to ensure it meets business and user needs.
Articulate goals for the service through artefacts such as service maps, value propositions or service blueprints.
Provide advice and recommendations on potential approaches to organisational problems.
Plan and facilitate groups toward a common goal and be the voice of the customer in the room.
Generate concepts, proposals and plans for new service propositions, or to evolve and improve existing services.
Simplify complex, cross-departmental information and processes, making them understandable to all through visual communication.

About The Candidate
You will be an expert at designing services from end to end and improving existing services that are underperforming. Your work will be primarily self-initiated. Experience of working with service/product owners and senior stakeholders is essential, as is the ability to take a pragmatic approach to meeting a client’s needs.
You Will Also

Be confident working with senior stakeholders, demonstrating how user research and service design analysis techniques have been used to support the design decisions
Manage relationships effectively, building long-term, strategic partnerships
Have advanced experience with Agile delivery
Be able to create trust and authenticity in teams and can respond to challenges.

Government Digital Service (GDS) or Public Sector experience is an advantage but not essential.
Service design is a fairly new and broad profession and we expect you to have expertise or experience in one or more of the following related design disciplines: user experience design; business analysis; digital strategy; business architecture; product management.
About The Company
As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

Contributory pension scheme (Hippo 6% with employee contributions of 2%)
25 days holiday plus UK public holidays
Perkbox access for a wide range of discounts
Critical illness cover
Life assurance and death in service cover
Volunteer days
Cycle-to-work scheme for the avid cyclists
Salary sacrifice electric vehicles scheme
Season ticket loans
Financial and general wellbeing sessions
Flexible benefits scheme with options of:

private health cover
private dental cover
additional company pension contributions
additional holidays (up to an extra 2 days)
wellbeing contribution
charity contributions
tree planting

Diversity, Inclusion and Belonging at Hippo
At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.
We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.
Hi, we’re Hippo.
At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We\’re a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.
We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.
Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We\’re confident in our abilities, authentic in our approach, and passionate about what we do. If you\’re looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.
Hippo locations
We are headquartered in Leeds and located across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We\’re on the lookout for top talent nationwide, so don\’t let location hold you back from applying. We welcome candidates from all over the UK who possess the flexibility to work from any of our locations. Plus, we offer a generous relocation support package of up to £8k to help make your move a smooth one. It\’s worth noting that, given the dynamic nature of our business, you may be required to work on-site at client locations or from your own home.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Consulting, Design, and Information Technology
Industries

Design Services, IT Services and IT Consulting, and Business Consulting and Services

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