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- Tasks: Lead strategic planning and design innovative services for clients.
- Company: Join Hippo, a forward-thinking digital services partner.
- Benefits: Enjoy competitive salary, flexible benefits, and generous holiday allowance.
- Why this job: Make a real impact by designing user-centred services that thrive.
- Qualifications: Expertise in service design and Agile methodologies required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Senior Service Designer role at Hippo
Join to apply for the Senior Service Designer role at Hippo
About The Role
Hippo is recruiting for senior consultants in service design. Service designers take a holistic approach to evaluating our client’s business ecosystem and lead the strategic planning for our client’s services. You’ll co-create new service propositions or evolve existing services and manage relationships between different groups. You’re a champion of user-centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design.
What you’ll do
As a senior consultant in service design, you’ll be seen by the client project team and senior client stakeholders as a trusted expert in your field. You may perform the role of a service delivery lead overseeing Hippo’s project delivery team. Depending on the size, complexity, and needs of the project, you will manage various dependencies across teams and departments.
You will support the team in delivering at pace by working effectively across organisational, technical, and situational boundaries and translating concepts into tangible deliverables for the team to execute on.
Contributing to the service design Community of Practice, you may also be a line manager. Hippo will provide exciting opportunities to share your expertise to influence clients and team members and to develop as a leader.
Please note, we are looking for candidates who are looking for growth at this level (senior), therefore the advertised salary band is the lower end of our full banding for this level of position, allowing for progression in the role.
Key Responsibilities:
- Lead strategic planning for the client’s service to ensure it meets business and user needs.
- Articulate goals for the service through artefacts such as service maps, value propositions or service blueprints.
- Provide advice and recommendations on potential approaches to organisational problems.
- Plan and facilitate groups toward a common goal and be the voice of the customer in the room.
- Generate concepts, proposals and plans for new service propositions, or to evolve and improve existing services.
- Simplify complex, cross-departmental information and processes, making them understandable to all through visual communication.
About the Candidate:
You will be an expert at designing services from end to end and improving existing services that are underperforming. Your work will be primarily self-initiated. Experience of working with service/product owners and senior stakeholders is essential, as is the ability to take a pragmatic approach to meeting a client’s needs.
You will also:
- Be confident working with senior stakeholders, demonstrating how user research and service design analysis techniques have been used to support the design decisions
- Manage relationships effectively, building long-term, strategic partnerships
- Have advanced experience with Agile delivery
- Be able to create trust and authenticity in teams and can respond to challenges.
Government Digital Service (GDS) or Public Sector experience is an advantage but not essential.
Service design is a fairly new and broad profession and we expect you to have expertise or experience in one or more of the following related design disciplines: user experience design; business analysis; digital strategy; business architecture; product management.
About The Company
As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:
- Contributory pension scheme (Hippo 6% with employee contributions of 2%)
- 25 days holiday plus UK public holidays
- Perkbox access for a wide range of discounts
- Critical illness cover
- Life assurance and death in service cover
- Volunteer days
- Cycle-to-work scheme for the avid cyclists
- Salary sacrifice electric vehicles scheme
- Season ticket loans
- Financial and general wellbeing sessions
- Flexible benefits scheme with options of:
- private health cover
- private dental cover
- additional company pension contributions
- additional holidays (up to an extra 2 days)
- wellbeing contribution
- charity contributions
- tree planting
Diversity, Inclusion and Belonging at Hippo
At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.
We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.
Hi, we’re Hippo.
At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We\’re a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.
We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.
Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We\’re confident in our abilities, authentic in our approach, and passionate about what we do. If you\’re looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.
Hippo locations
We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We\’re on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices which will be your contracted office location. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel. Plus, we offer a generous relocation support package of up to £8k (please ask for terms and conditions) to help make your move a smooth one.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Consulting, Design, and Information Technology
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Industries
Professional Services
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Senior Service Designer employer: Hippo
Contact Detail:
Hippo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the service design field and let them know you're on the lookout for opportunities. A friendly chat can lead to referrals or insider info about openings at Hippo.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s easy to navigate and visually appealing, so potential employers can see your user-centred design approach in action.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and Agile methodologies. We recommend role-playing with a friend to build confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining a team that values innovation and collaboration.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Show Your Passion for Service Design: When writing your application, let your enthusiasm for service design shine through! Share specific examples of how you've championed user-centred design in your previous roles. We want to see your passion and expertise come alive on the page.
Tailor Your Application: Make sure to customise your application for the Senior Service Designer role at Hippo. Highlight your experience with Agile methodologies and how you've successfully managed relationships with senior stakeholders. This will show us that you understand what we're looking for!
Be Clear and Concise: We appreciate clarity! Use straightforward language and avoid jargon where possible. Break down complex ideas into digestible bits, just like you would when simplifying processes for clients. This will help us see your communication skills right from the start.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Hippo and what we stand for.
How to prepare for a job interview at Hippo
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Be ready to discuss your past projects, focusing on how you’ve applied user-centred design and Agile practices. This will show that you can hit the ground running.
✨Prepare for Stakeholder Engagement
Since you'll be working with senior stakeholders, practice articulating your ideas clearly and confidently. Think about how you can demonstrate your ability to build trust and manage relationships effectively during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to tackle hypothetical scenarios or case studies during the interview. Use these opportunities to illustrate how you simplify complex information and processes, making them understandable for all involved.
✨Emphasise Your Leadership Potential
As a senior consultant, you may lead teams or contribute to a Community of Practice. Highlight any previous leadership experiences and how you’ve influenced others, showcasing your ability to guide teams towards common goals.
