At a Glance
- Tasks: Maximise lead potential and ensure smooth communication with customers.
- Company: Join a dynamic team in a customer-focused showroom environment.
- Benefits: Enjoy lunch on us, departmental incentives, and opportunities for progression.
- Other info: Full training provided, with excellent career growth opportunities.
- Why this job: Be the driving force behind customer satisfaction and sales success.
- Qualifications: Strong communication skills and a passion for teamwork required.
The predicted salary is between 30000 - 40000 £ per year.
We're on the lookout for an enthusiastic and driven individual to join our team as a Weekend Lead Management Executive. In this role, you'll play a crucial part in maximizing the potential of our leads, ensuring seamless communication and efficient allocation to our dedicated sales team. The lead management executive will also follow up on leads and ensure the customers are allocated to a salesperson as efficiently as possible.
Key Responsibilities
- Follow up on leads to ensure maximum efficiency in conversion.
- Communicate with customers via phone, email, SMS, and live chat.
- Ensure seamless transition of customers and leads to account managers.
- Meet or exceed minimum performance targets consistently.
- Maintain work rate aligned with company objectives.
- Adhere to company procedures and regulatory requirements, including SMC regime and FCA Conduct Rules.
- Demonstrate respect towards colleagues and the workplace.
- Provide high-level service to customers, focusing on satisfaction and retention.
- Provide coverage for various departmental roles during breaks, lunches, and holidays.
- Manage and oversee sales executives' daily enquiry targets.
- Allocate appropriate enquiry levels to sales executives based on source and capacity.
- Collaborate closely with the sales manager to ensure accurate lead allocation and communication.
- Analyse productivity metrics and provide feedback to improve performance.
- Operate within company framework guidelines, ensuring compliance and proper data handling.
Showroom based, customer facing. Full training to be given (This will be carried out in the week).
Skills Required:
- Excellent written and verbal communication skills.
- Professional and friendly demeanor, especially over the phone.
- Ability to work independently with minimal supervision in a team environment.
- Self-motivated, driven, and passionate about the role.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Attention to detail to ensure accuracy in tasks and communications.
Lunch on Hippo when passing probation. Departmental incentives. Works social events. 2 years’ service- an additional day annual leave and £100 meal. 5 years’ service- 2 additional days annual leave. 10 years’ service- 3 additional days annual leave and a voucher. Employee of the quarter scheme. Refer a friend scheme. Internal development and progression opportunities. Access to BEN the employee wellbeing support service.
Please complete the form and upload your curriculum vitae to apply for this position.
Weekend Lead Manager — Showroom Allocation Expert in Blackburn employer: Hippo Motor Group
Join a dynamic team as a Weekend Lead Manager in our showroom, where your contributions will directly impact customer satisfaction and sales efficiency. We pride ourselves on fostering a supportive work culture that values employee growth, offering comprehensive training, departmental incentives, and opportunities for internal progression. With unique benefits like additional annual leave for long service and access to wellbeing support, we ensure our employees feel valued and motivated in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Lead Manager — Showroom Allocation Expert in Blackburn
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers a lot, make sure you can convey information clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Weekend Lead Manager — Showroom Allocation Expert in Blackburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Weekend Lead Manager role. Highlight your communication skills and any relevant experience in lead management or customer service to catch our eye!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Organisational Skills:In this role, you'll need to juggle multiple tasks. Use your application to demonstrate how you've successfully managed similar responsibilities in the past. We love seeing examples of strong organisational skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the position. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Hippo Motor Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Weekend Lead Manager. Familiarise yourself with lead management processes and how to effectively communicate with customers. This will help you demonstrate your enthusiasm and readiness for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Be prepared to discuss how you would handle different customer scenarios, whether over the phone or via email. A friendly and professional demeanour will go a long way!
✨Prepare for Performance Metrics Discussion
Understand the importance of meeting performance targets in this role. Think of examples from your past experiences where you successfully met or exceeded targets. Be ready to discuss how you can contribute to the team’s success by analysing productivity metrics.
✨Demonstrate Team Spirit
This position requires collaboration with sales managers and other team members. Be prepared to share examples of how you've worked effectively in a team before. Highlight your ability to support colleagues and maintain a positive workplace atmosphere.
