At a Glance
- Tasks: Maximise lead potential and ensure smooth communication with customers.
- Company: Join a dynamic team focused on customer satisfaction and sales efficiency.
- Benefits: Enjoy lunch on us, departmental incentives, and opportunities for progression.
- Other info: Full training provided, with excellent career growth and wellbeing support.
- Why this job: Be part of a vibrant team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We're on the lookout for an enthusiastic and driven individual to join our team as a Weekend Lead Management Executive. In this role, you'll play a crucial part in maximizing the potential of our leads, ensuring seamless communication and efficient allocation to our dedicated sales team. The lead management executive will also follow up on leads and ensure the customers are allocated to a salesperson as efficiently as possible.
Key Responsibilities
- Follow up on leads to ensure maximum efficiency in conversion.
- Communicate with customers via phone, email, SMS, and live chat.
- Ensure seamless transition of customers and leads to account managers.
- Meet or exceed minimum performance targets consistently.
- Maintain work rate aligned with company objectives.
- Adhere to company procedures and regulatory requirements, including SMC regime and FCA Conduct Rules.
- Demonstrate respect towards colleagues and the workplace.
- Provide high-level service to customers, focusing on satisfaction and retention.
- Provide coverage for various departmental roles during breaks, lunches, and holidays.
- Manage and oversee sales executives' daily enquiry targets.
- Allocate appropriate enquiry levels to sales executives based on source and capacity.
- Collaborate closely with the sales manager to ensure accurate lead allocation and communication.
- Analyse productivity metrics and provide feedback to improve performance.
- Operate within company framework guidelines, ensuring compliance and proper data handling.
Showroom based, customer facing. Full training to be given (This will be carried out in the week).
Skills Required:
- Excellent written and verbal communication skills.
- Professional and friendly demeanor, especially over the phone.
- Ability to work independently with minimal supervision in a team environment.
- Self-motivated, driven, and passionate about the role.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Attention to detail to ensure accuracy in tasks and communications.
Lunch on Hippo when passing probation. Departmental incentives. Works social events. 2 years’ service - an additional day annual leave and £100 meal. 5 years’ service - 2 additional days annual leave. 10 years’ service - 3 additional days annual leave and a voucher. Employee of the quarter scheme. Refer a friend scheme. Internal development and progression opportunities. Access to BEN the employee wellbeing support service.
Please complete the form and upload your curriculum vitae to apply for this position.
Weekend Lead Distribution Agent in Blackburn employer: Hippo Motor Group
Join our dynamic team as a Weekend Lead Management Executive, where you'll thrive in a supportive and collaborative environment that prioritises employee growth and satisfaction. With comprehensive training, departmental incentives, and opportunities for internal progression, we ensure that your contributions are recognised and rewarded. Located in a vibrant showroom setting, you will enjoy a culture that values communication, teamwork, and a commitment to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Lead Distribution Agent in Blackburn
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers a lot, try role-playing different scenarios with friends or family. This will boost your confidence and help you sound professional and friendly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Weekend Lead Distribution Agent in Blackburn
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to join our team and make a difference in lead management.
Tailor Your CV:Make sure your CV is tailored to the Weekend Lead Management Executive role. Highlight relevant experience and skills that match the job description, especially your communication skills and ability to manage multiple tasks.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the position.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hippo Motor Group
✨Know Your Leads
Before the interview, get familiar with what a lead is and how it’s managed. Understand the importance of following up on leads and how it impacts conversion rates. This will show your enthusiasm for the role and your readiness to hit the ground running.
✨Communication is Key
Since this role involves communicating with customers via various channels, practice your verbal and written communication skills. Be prepared to demonstrate how you would handle customer interactions during the interview, showcasing your friendly and professional demeanor.
✨Show Your Organisational Skills
The job requires managing multiple tasks simultaneously, so come prepared with examples of how you've successfully juggled responsibilities in the past. Highlight your attention to detail and how it has helped you maintain efficiency in previous roles.
✨Understand Company Culture
Research the company’s values and culture. Be ready to discuss how you can contribute to a positive workplace environment and respect towards colleagues. This will help you align your answers with their expectations and demonstrate that you’re a good fit for the team.
