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- Tasks: Own customer outcomes and manage relationships with GP practices in a dynamic HealthTech environment.
- Company: Transformative HealthTech startup making waves in NHS primary care.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare while scaling innovative products.
- Qualifications: 2-4+ years in customer-facing roles with strong analytical and communication skills.
- Other info: Join a passionate team dedicated to improving health outcomes.
The predicted salary is between 36000 - 60000 £ per year.
A transformative HealthTech startup is seeking an exceptional Customer Success Manager to own customer outcomes while scaling products across NHS primary care. You will manage relationships with GP practices and ensure customer success in a complex environment.
Candidates should have 2-4+ years in customer-facing roles and possess strong analytical, communication, and problem-solving skills. This full-time position will be based in London with flexibility for remote work.
NHS-Scale HealthTech CSM — End-to-End Outcomes employer: Hippo Labs
Contact Detail:
Hippo Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS-Scale HealthTech CSM — End-to-End Outcomes
✨Tip Number 1
Network like a pro! Reach out to people in the HealthTech space, especially those connected to NHS primary care. Use LinkedIn or industry events to make genuine connections – you never know who might help you land that interview!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your customer success achievements. When you get the chance to chat with potential employers, share specific examples of how you've driven outcomes in previous roles.
✨Tip Number 3
Research is key! Dive deep into the company’s products and their impact on NHS primary care. This will not only help you tailor your conversations but also show that you're genuinely interested in their mission and ready to contribute.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It gives us a better chance to connect with you and understand how you can fit into our transformative journey in HealthTech.
We think you need these skills to ace NHS-Scale HealthTech CSM — End-to-End Outcomes
Some tips for your application 🫡
Show Your Passion for HealthTech: When writing your application, let your enthusiasm for HealthTech shine through. We want to see how much you care about improving customer outcomes and making a difference in the NHS primary care landscape.
Highlight Relevant Experience: Make sure to showcase your 2-4+ years of experience in customer-facing roles. We’re looking for specific examples that demonstrate your analytical, communication, and problem-solving skills. Tailor your experiences to align with what we do at StudySmarter!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. Remember, we want to understand your journey and how it relates to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, it shows you’re keen on joining us!
How to prepare for a job interview at Hippo Labs
✨Know Your HealthTech Stuff
Make sure you brush up on the latest trends in HealthTech, especially those related to NHS primary care. Understanding how your potential employer's products fit into this landscape will show that you're genuinely interested and knowledgeable about the field.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past roles where you've successfully managed customer relationships or improved outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical and problem-solving skills.
✨Communicate Clearly and Confidently
Since communication is key in this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to get comfortable discussing your experiences and how they relate to the job.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's goals, challenges in scaling products, or how they measure customer success. This not only shows your interest but also helps you gauge if the company is the right fit for you.
