Intermediate Content Designer

Overview About The Role : Hippo is recruiting for intermediate consultants in content design. Content designers ensure that people get the information they need, when and where they need it, in a format that\’s right for them. They work with user researchers, UX or interaction designers and other members of a multidisciplinary team to identify what people need from an end to end service, and design content to meet those needs. As an intermediate consultant specialising in content design, you\’ll come to Hippo with strong content design skills and some experience of advising others on how to produce user-centred content. In return, we\’ll provide exciting opportunities to develop further within your profession and as a consultant with clients.As an intermediate content design consultant, you\’ll:help clients explore and solve problems using content design, people-centred design and Agile methodologieswork in multidisciplinary teams to design services that meet identified user needschampion inclusive approaches and styles within content designparticipate in Hippo\’s design communities of practiceestablish and manage relationships with clients and stakeholderssupport Hippo in recruitment, events, blog-writing and winning new businesspromote Hippo valuesAbout the Candidate:demonstrable recent experience as a content designer within the public sectorexperience of working with other roles within a multidisciplinary Agile team (for example UX designer, user researcher, product owner, delivery manager, developer)accurate writing skills and be able to refer to and contribute to style guidesknowledge of the user research process, and know how to contribute to discussion guides, research reports, and take notes in research sessionsthe ability to put content strategy into practiceexperience of designing accessible, inclusive contentthe proven ability to use data, web analytics and research to plan, maintain and evaluate contentexperience of using a content management systemthe proven ability to make complicated information easy to understandexperience of sharing your work – this could be through a peer review or sub-editing process, group content crits, community meet-ups or show and tellsgood consultancy skills (for example, managing stakeholders and helping colleagues explore how content design can help them solve complex problems)the ability to champion content design, people-centred design and Agile methodologiesIt would be great if you had:working knowledge of the Government Digital Service (GDS) Digital Standard and Central Digital and Data Office (CDDO) assessmentsexperience of working with design patterns and content patternsan understanding of information architectureexperience of using content audits to implement a content maintenance planexperience of using design software such as Miro, Figma, Sketch or the GOV.UK prototyping kitexperience of Agile ways of working through the project cycle (Discovery, Alpha, Beta, live)experience in producing technical content where appropriate, research, work with subject matter experts, pair writingAbout The Company As well as a competitive salary which we\’re transparent about from the outset, you can also expect a range of benefits:Contributory pension scheme (Hippo 6% with employee contributions of 2%)25 days holiday plus UK public holidaysPerkbox access for a wide range of discountsCritical illness coverLife assurance and death in service coverVolunteer daysCycle-to-work scheme for the avid cyclistsSalary sacrifice electric vehicles schemeSeason ticket loansFinancial and general wellbeing sessionsFlexible benefits scheme with options of: private health coverprivate dental coveradditional company pension contributionsadditional holidays (up to an extra 2 days)wellbeing contributioncharity contributionstree planting

Diversity, Inclusion and Belonging at HippoAt Hippo, we\’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive. We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.Hi, we\’re Hippo.At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We\\\’re a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We\\\’re confident in our abilities, authentic in our approach, and passionate about what we do. If you\\\’re looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.Hippo locationsWe are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We\\\’re on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices which will be your contracted office location. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel. Plus, we offer a generous relocation support package of up to £8k (please ask for terms and conditions) to help make your move a smooth one.

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