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For Companies At a Glance
- Tasks: Support private sector accounts and manage operational tasks for client engagements.
- Company: Join Hippo, a dynamic company committed to innovation and inclusivity.
- Benefits: Enjoy 25 days holiday, flexible working, and a contributory pension scheme.
- Why this job: Be the backbone of client operations and make a real impact in a growing team.
- Qualifications: Proactive, adaptable, with experience in CRM tools and strong communication skills.
- Other info: Hybrid working model with opportunities for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Hippo is looking for a Client Operations Executive to join our growing team. In this role you will be the dedicated ClientOps lead for our Private Sector accounts, providing vital support to our Business Development and Delivery teams.
The Role in a Nutshell
You will act as the operational backbone for our private sector engagements. Our ideal candidate is proactive and adaptable, as this role involves a lot of context-switching between detailed data entry and high-level client coordination.
Your core responsibilities will include:
- Systems Ownership (Kimble/Salesforce): Taking the lead on Kimble (Salesforce) management for your sector, ensuring project data is always accurate.
- SOW & Pricing Support: Providing ad-hoc support with pricing schedules for new Statements of Work (SoWs) and contracts.
- Compliance & IR35: Responsible for managing IR35 checks for contractors, ensuring all assessments are completed diligently.
- Private Sector Support: Acting as the primary ClientOps point of contact for Client Partners and Delivery Partners within the Private Sector.
- Financial Analysis: Producing ad-hoc analysis and financial forecasts to provide data for client discussions.
- Resourcing & Onboarding: Managing administration for new and existing projects, including CV formatting, security clearances and onboarding forms.
- Cross-Sector Collaboration: Providing ad-hoc support to other ClientOps Executives to ensure smooth running of the wider department.
About You
We are looking for a proactive professional who can work independently and take genuine ownership of their workload. This role offers a hybrid working pattern; you can be based remotely within the UK but will be required to work from our Leeds or Manchester City Centre offices at least once a week. We’d love to hear from you if you can demonstrate:
- Problem-Solving Skills: A logical, common-sense approach to challenges.
- Independence & Initiative: Comfortable working under your own steam and managing your own diary.
- Adaptability: The ability to context-switch effectively and stay organized when priorities shift.
- Technical Proficiency: Experience with CRM or PSA tools is essential; experience with Kimble (Salesforce) and HubSpot is a significant advantage.
- Experience: Previous experience in an account executive or operations role; Private Sector focus is key but Public Sector experience is a plus.
- Attention to Detail: A meticulous approach to accuracy, especially for pricing schedules, IR35 compliance and data entry.
- Communication: Excellent interpersonal skills with the ability to build effective working relationships across the Hippo team.
What makes us great
- Contributory pension scheme (Hippo 6% with employee contributions of 2%)
- 25 days holiday plus UK public holidays
- Perkbox access for a wide range of discounts
- Critical illness cover
- Life assurance and death in service cover
- Volunteer days
- Cycle-to-work scheme for avid cyclists
- Salary sacrifice electric vehicles scheme
- Season ticket loans
- Financial and general wellbeing sessions
- Flexible benefits scheme with options of:
- Private health cover
- Private dental cover
- Additional company pension contributions
- Additional holidays (up to an extra 2 days)
- Wellbeing contribution
- Charity contributions
- Tree planting
Hippo locations
We are headquartered in Leeds and located across the UK in Edinburgh, Manchester, Birmingham, London and Bristol. We welcome candidates from all over the UK who possess the flexibility to work from any of our locations.
Diversity and Inclusion at Hippo Digital: A commitment to lasting change
We strongly encourage applicants from all backgrounds to apply and join us on this important journey.
Client Operations Executive in Leeds employer: Hippo Digital Limited
Contact Detail:
Hippo Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Executive in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Hippo on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Client Operations Executive role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Kimble and Salesforce. We want to see that you can hit the ground running, so show us you know your stuff!
✨Tip Number 3
Practice your problem-solving skills with real-life scenarios. Think about how you would handle context-switching between data entry and client coordination, as this is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Hippo team.
We think you need these skills to ace Client Operations Executive in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Operations Executive role. Highlight your experience with CRM tools like Salesforce and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive candidates who can think on their feet, so don’t hold back on showcasing your independence and initiative!
Be Detail-Oriented: Since attention to detail is key for this role, make sure your application is free from typos and errors. Double-check your data entry examples and ensure everything is accurate. We appreciate meticulousness!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our Hippo family!
How to prepare for a job interview at Hippo Digital Limited
✨Know Your Systems
Familiarise yourself with Kimble and Salesforce before the interview. Being able to discuss how you've used these systems in past roles will show that you're proactive and ready to take ownership of your responsibilities.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous positions. Highlight your logical approach and adaptability, especially in situations where you had to switch between tasks quickly.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy in your work, particularly with data entry and compliance checks. Mention any specific processes or tools you use to maintain high standards.
✨Build Rapport
Since communication is key in this role, practice how you'll build relationships with team members and clients. Think of ways to demonstrate your interpersonal skills during the interview, as this will be crucial for collaboration.
