Intermediate Content Designer

Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for an Intermediate Content Designer to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact.

As an Intermediate Content Designer, you will play an important role in making Hippo the best Consultancy out there. You will work as part of a multi-disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society. You will act as an Intermediate Consultant to deliver Content Design services to our clients. You will take complex information and turn it into clear, simple, and actionable content that helps users complete their goals. You will work closely with researchers and interaction designers to ensure every word serves a purpose and meets a verified user need.

Your Role in a Nutshell:

• Write and iterate clear, concise content for digital services, ensuring it follows style guides and accessibility standards (WCAG).
• Participate in user research and use findings to map out content journeys that reduce user effort.
• Collaborate with interaction designers to decide on the best format for content (e.g., text, video, toolkits, or interactive components).
• Facilitate "content crits" to gather feedback and ensure high standards across the team.
• Manage end-to-end content production, from initial draft to stakeholder approval and publishing.

Skills and experience that you need:

• Proven experience in content design or copywriting within an Agile delivery environment.
• Ability to take complex jargon or legal requirements and simplify them for a general audience.
• Experience using evidence from user research and web analytics to guide content decisions.
• Strong understanding of accessibility and how to write for screen readers and neurodivergent users.

• Experience working on public sector projects following GDS (Government Digital Service) standards.
• Knowledge of content management systems (CMS) and basic HTML.
• Experience contributing to a content community of practice or style guide development.

What makes us great:

Alongside working with some of the most talented people out there and on-top of a competitive salary, which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory Pension Scheme (Hippo 6% & Employee 2%)
• 25 Days Holiday plus UK Public Holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle-to-work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
• Private health cover
• Private dental cover
• Additional company pension contributions
• Additional holidays (up to an extra 2 days)
• Wellbeing contribution
• Charity contributions
• Tree planting

Diversity, Inclusion and Belonging at Hippo:

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive. We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture.

Hippo Locations:

We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel and working on one of those sites at least 2 days per week. We offer a generous relocation support package of up to £8,000 (please ask for terms and conditions) to help make your move a smooth one.