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For Companies At a Glance
- Tasks: Provide exceptional customer support, manage sales inquiries, and troubleshoot product issues.
- Company: Join Brand Empire Production, a leading agency in video production and marketing.
- Benefits: Enjoy remote work, a competitive salary, and bonus commissions based on performance.
- Why this job: Be part of a dynamic team creating viral content and building brands globally.
- Qualifications: Advanced English, Shopify expertise, and 3 years of customer support experience required.
- Other info: Work remotely with flexible hours, primarily from 8 am to 4 pm UTC +2.
The predicted salary is between 30000 - 42000 £ per year.
An exciting and rewarding role has opened at Brand Empire Production Limited as the company is currently on the lookout for a Customer Support Virtual Assistant. Applications are welcome from candidates who fit the description below.
Brand Empire Production is a world-leading agency in video production and marketing. With an e-commerce background, the agency excels in creating viral videos and advertising products and services to their full potential. Over the past few years, Brand Empire Production has worked with many big brands and companies, building trust and gaining extensive experience. The agency’s main focus is on product videos, where it holds expertise, but it also creates a wide variety of other videos including explainer videos, animation videos, event videos, music videos, and more. No task is too challenging for Brand Empire Production; the agency brings client visions to life. With affordable prices, high-quality service, innovative ideas, and fast production times, Brand Empire Production is dedicated to building brands to the top.
About the Role
Brand Empire Production is looking for a Customer Support Virtual Assistant with experience. This is a remote role and the successful candidate will be required to work for 8 hours per day, 6 days a week (Sunday off, 4 hours on Saturday). Time Zone for this role is UTC +2 (Croatia time), and shift timing is from 8:00 am to 4:00 pm.
Main Duties
- Providing exceptional support to customers
- Managing sales inquiries
- Troubleshooting customer problems with handling products
- Preventing and resolving disputes on PayPal and Stripe
- Processing orders and creating shipping labels
- Calculating the price of products
- Creating renders and mockup designs
- Working with AI tools to create new content
- Managing social media outreach to influencers
Qualifications
- English Proficiency: Advanced level (C1-C2)
- Shopify Expertise: Advanced proficiency in managing and operating Shopify
- Shipping Label Applications: Experience with DHL and UPS shipping label applications
- Sales Skills: Strong sales abilities and experience
- Graphic Design Skills: Advanced proficiency in Photoshop and basic skills in Illustrator
- Office Suite Proficiency: Advanced skills in Microsoft Word and Excel
- Communication Tools: Experience with Slack and Gorgias app
- Social Media Management: Ability to manage social media accounts effectively
- Customer Support Experience: Minimum of 3 years in customer support
- Dispute Resolution: Skills to resolve disputes on platforms such as PayPal and Stripe
- Geographical Knowledge: High understanding of worldwide addresses
- Follow-up and Sales Calls: Experience in conducting follow-up and sales calls
- Copywriting: Proficiency in creating compelling copy
- Live Chat Support: Experience in providing live chat support
- Internet and Power Stability: Access to high-speed internet without any power or signal interruptions
Required Documents
- CV/Resume
Application Process
Interested and qualified individuals should kindly apply to learn more about the role.
Customer Support Virtual Assistant at Brand Empire Production Limited employer: HipHopTune Media
Contact Detail:
HipHopTune Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Virtual Assistant at Brand Empire Production Limited
✨Tip Number 1
Familiarise yourself with Brand Empire Production's work and their unique approach to video production. Understanding their style and the types of projects they undertake will help you tailor your conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your Shopify skills, as this role requires advanced proficiency. Consider creating a mock online store or experimenting with Shopify features to showcase your expertise and confidence in managing e-commerce platforms.
✨Tip Number 3
Prepare for potential scenario-based questions related to customer support and dispute resolution. Think of examples from your past experience where you successfully handled difficult situations, as this will highlight your problem-solving abilities and customer service skills.
✨Tip Number 4
Since the role involves social media management, consider developing a small portfolio of your previous work in this area. Showcasing your ability to engage with audiences and manage accounts effectively can set you apart from other candidates.
We think you need these skills to ace Customer Support Virtual Assistant at Brand Empire Production Limited
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, sales, and any specific skills mentioned in the job description, such as Shopify expertise and graphic design proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your ability to handle various tasks mentioned in the role. Mention your experience with tools like Slack and Gorgias, and how you can contribute to Brand Empire Production's success.
Showcase Relevant Skills: In your application, emphasise your advanced English proficiency, experience with shipping label applications, and any graphic design skills. Provide examples of how you've successfully resolved customer disputes or managed social media accounts.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer support role.
How to prepare for a job interview at HipHopTune Media
✨Showcase Your Customer Support Experience
Make sure to highlight your previous experience in customer support during the interview. Be ready to discuss specific situations where you successfully resolved customer issues or improved their experience, as this role heavily relies on strong customer service skills.
✨Demonstrate Your Technical Skills
Since the position requires proficiency in tools like Shopify and graphic design software, prepare to discuss your experience with these platforms. You might even want to bring examples of your work or be ready to answer technical questions related to these tools.
✨Prepare for Sales-Related Questions
Given that the role involves managing sales inquiries and conducting follow-up calls, be prepared to discuss your sales experience. Think of examples where you successfully closed a sale or handled objections effectively.
✨Familiarise Yourself with Brand Empire Production
Research Brand Empire Production and understand their services and target audience. Being knowledgeable about the company will not only help you answer questions more effectively but also show your genuine interest in the role.
